Eb810v signal dripping off easily.

I got the router from Starhub 2 weeks again and that's when the nightmare started.
Far from an upgrade, the "no data connection" keeps appearing on the SSID and unable to go online.
Couple of modules riding on 2.4gHz network stops working.
Went through with the tech services from Starhub and it didn't resolve.
My other 3 routers at home works fine 2x AX72 and one eb230.
Wired also no issue.
So its definitely a WiFi connection issue in the Eb810v. Will be swapping for a new set next Tuesday and see if it improved.
Another issue with the eb810v, I'm not able to send out messages in Carousel platform. No issue with 5G and on the other 3 routers.
So the inherent issue of the eb810v is a grave concern.
Does anyone experience similar issue?
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Hi @Stylocool,
Thank you for reporting your issue to our community.
Please let me know:
- What is the firmware version of your routers? How to find the hardware and firmware version of my TP-Link device
- What is the distance between 2 HB810s?
The tech team was made aware of your issue, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.
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wow, i though i was the only one facing issues with eb810v, wifi gets constantly drip off, disconnecting all my cctv and smart home features. even my ethernet gets on and off quite frequently.
guess the easy way is to just use the eb810v as the 'ap' and use another router for wifi.
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@Martin2121
Try changing the
Mode for the 5 GHz to 802.11a/n/ac/ax mixed (without the be)
Channel width (Auto or 160 MHz)
Channel (Auto or 44 / 100)
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Just sharing my setup now..
Off 6 GHz since I don't have device using this.
5 GHz on Channel 44, 160 MHz, Medium power
2.4 GHz Auto, Auto, Medium power.
Reboot EB810v and HB710 after setting up.
Hope you will get this resolve soon.
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Facing similar issue where EB810V WiFi will disconnect and reconnect.
Used internet connection monitor from google chrome extension and you will see the full picture of the connection log
I am pretty surprised that this issue can be traced back to 1 year earlier and no solution so far, if only I've came across all the forums, i would probably go for other options.
Starhub came to swap a new unit and the result is the same. Lan cable pinging no issue with WiFi unstable.
Currently have swap out of the EB810V and use my old linksys router without any issue.
TP LINK needs to recall all affected units and issue alternative replacement for the same spec to prevent lost of confidence from consumers while investigate and provide consumers with an answer.
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@MrChee I having the same issue had replaced twice. Now happen again just two weeks of replacement! I really want to give up this eb810
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@leongtay this method doesn't work for me. Still keep dropping iff
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after a few weeks from when i changed to AP, i gave up and brought a new mesh.
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