Eb810v signal dripping off easily.
I got the router from Starhub 2 weeks again and that's when the nightmare started.
Far from an upgrade, the "no data connection" keeps appearing on the SSID and unable to go online.
Couple of modules riding on 2.4gHz network stops working.
Went through with the tech services from Starhub and it didn't resolve.
My other 3 routers at home works fine 2x AX72 and one eb230.
Wired also no issue.
So its definitely a WiFi connection issue in the Eb810v. Will be swapping for a new set next Tuesday and see if it improved.
Another issue with the eb810v, I'm not able to send out messages in Carousel platform. No issue with 5G and on the other 3 routers.
So the inherent issue of the eb810v is a grave concern.
Does anyone experience similar issue?
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Not yet to try but i understand from telco that you can call 62840493 for direct support from TP link.
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@Martin2121 I just brought it from StarHub 2 days ago & now my 2.4GHz/5GHz is offline, no issue using lan cable & 6GHz.. so now my house totally can't connect wifi using 2.4Ghz/5GHz
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Eb810v version 2 is fine on ethernet but the wifi seems to drop phones on standby mode on 2.4ghz and 5ghz , it is fine when using it but standby it drops the phone on standby mode , i tested 4 phones it randomly drop on standby , i do not use auto reconnect function on mobile phones because there is a security risk , I have tested with old routers like asus ac68u ac86u and even hb710 from starhub service provider the wifi is stable when phones on standby mode, there is something wrong there , hb710 can hold the wifi 2.4 and 5 without dropping any client and instead eb810v can drop randomly
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Hello @avermaria ,
We would like to escalate your case to the support engineers, and they will follow up on it. If you are willing to conduct further analysis, please check your inbox and respond.
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