Transfer ownership email went to a non existing email
I accidentally put in the wrong email for the new owner and now, non one has access in the deco app. None of the existing managers nor myself. Will the ownership transfer back to me after some time? Or am I going to have to drive in and reset everything?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Here is the FAQ for this specific process: https://www.tp-link.com/us/support/faq/2957/.
As you can see in the process for the new owner, you receive an email with four steps: 1. Download the app 2. Connect your phone or tablet to the Deco network 3. Sign in or create a TP-Link ID 4. Follow the on-screen instructions. You also will see or should have seen on your device that the account was deleted. This just means that the old owner's account is no longer linked.
Because the old owner account is deleted at this point, if a mistake was made in the transfer, you would need to reset the Deco to the factory default setting to restore network connectivity and ownership.
- Copy Link
- Report Inappropriate Content
@Carl The process removes the original owner instantly. Wouldnt it make more sense to remove the original owner only after the new owner accepts?
- Copy Link
- Report Inappropriate Content
The process is designed this way, specifically for network security. If you are transferring the ownership, it's usually for a reason. We may be able to look into a modification, but it might not be possible for security purposes.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 133
Replies: 3
Voters 1
