Hi @adityaash 

Thanks for posting in our business forum.

Consider the positioning of the WIFI or the camera.

It loses the WIFI so you need to reposition them to see if there are any improvements.

Don't really have too many ideas for this if it's a bad WIFI connection.

Hi, Thanks for your response. To me it looks more like some issue with power. The router and the camera are within 3-4 metres of each other and my mesh system is strong enough for a range much more than that. Further i tried turning on IR mode during the day time and it again restarted and lost wifi connection. Even in the dark when its colour mode is on (by which i mean the warm white LED on the camera) it works fine, but as soon as it switches back to IR it does the same thing. Is there a more powerful adapter for situations like this? I was provided with a 9V power supply in the box.

Hi @adityaash 

Thanks for posting in our business forum.

adityaash wrote

Hi, Thanks for your response. To me it looks more like some issue with power. The router and the camera are within 3-4 metres of each other and my mesh system is strong enough for a range much more than that. Further i tried turning on IR mode during the day time and it again restarted and lost wifi connection. Even in the dark when its colour mode is on (by which i mean the warm white LED on the camera) it works fine, but as soon as it switches back to IR it does the same thing. Is there a more powerful adapter for situations like this? I was provided with a 9V power supply in the box.

Restart? Reboot?

That's not a normal sign if you say if you turn on a feature and it reboots.

You should still consider the power regardless of the quality cable you have. Replace and use a 1-meter one for testing purpose.

It is supposed to be 12V. Why do you have a 9V? Which is totally off the spec.

The package does not come with an adapter. The power issue is caused by a non-suitable power adapter.