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Error logging into the DECO app

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Error logging into the DECO app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

IgorGama

2024-10-11 16:47:10 - last edited 2024-10-12 10:35:17

Posts: 3

Helpful: 3

Solutions: 0

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Registered: 2024-10-11

Error logging into the DECO app

2024-10-11 16:47:10 - last edited 2024-10-12 10:35:17

Model: Deco M5

Hardware Version:

Firmware Version: 1.7.8 Build 20240719 Rel. 70981

When accessing the DECO app, it returns the message: Failed to log in. Please try again.

When contacting support, they mentioned that the problem was with my device and that it was working on their end. Here are the details of the failed support interaction: TP20241011062895.

However, I installed the Tether app and can access it with the same login and password.

Can someone help me? I don’t want to restart the DECO app because I’m almost certain I won’t be able to access it again.

1 Accepted Solution

David-TP

2024-10-12 05:55:23 - last edited 2024-10-12 10:35:17

Posts: 14111

Helpful: 2044

Solutions: 1662

Stories: 9

Registered: 2020-04-14

Re:Error logging into the DECO app-Solution

2024-10-12 05:55:23 - last edited 2024-10-12 10:35:17

@IgorGama

~~Hi, Thank you very much for the feedback.~~

~~Did this issue start recently?~~

~~I saw there was another similar post today: https ://community.tp-link.com/en/home/forum/topic/709564.~~

~~Could you please also install the beta APP here to see whether it helps：~~

~~Deco APP 3.8.36 --- Greatly Optimized Network Management Experience~~

~~By the way, have you tried to log into the Deco APP via mobile data in stead of connecting to the Deco Wi-Fi?~~

~~Wait for your reply and best regards.~~

Update：

Hi, The engineers have addressed the issue. It should be fixed now.

Please try to log into the Deco app again on the new mobile to see whether it is working or not this time.

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Update Deco BE65 Pro to the Latest 1.1.3 Firmware Now! Try to leave a Message if urgent help is required.

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3 Reply

IgorGama

LV1

2024-10-11 16:52:21

Posts: 3

Helpful: 3

Solutions: 0

Stories: 0

Registered: 2024-10-11

Re:Error logging into the DECO app

2024-10-11 16:52:21

I accessed my router via the web and tried to check the error log. First, I cleared the entire log and then tried to access the app. I checked this error log here.

Fri Oct 11 13:49:55 2024 daemon.err udhcpd: clear ip 6444a8c0

Fri Oct 11 13:50:30 2024 daemon.err client_mgmt: client(6E-6A-3C-C5-56-D4) not found in arp table disconnect_counter=1

David-TP

2024-10-12 05:55:23 - last edited 2024-10-12 10:35:17

Posts: 14111

Helpful: 2044

Solutions: 1662

Stories: 9

Registered: 2020-04-14

Re:Error logging into the DECO app-Solution

2024-10-12 05:55:23 - last edited 2024-10-12 10:35:17

@IgorGama

~~Hi, Thank you very much for the feedback.~~

~~Did this issue start recently?~~

~~I saw there was another similar post today: https ://community.tp-link.com/en/home/forum/topic/709564.~~

~~Could you please also install the beta APP here to see whether it helps：~~

~~Deco APP 3.8.36 --- Greatly Optimized Network Management Experience~~

~~By the way, have you tried to log into the Deco APP via mobile data in stead of connecting to the Deco Wi-Fi?~~

~~Wait for your reply and best regards.~~

Update：

Hi, The engineers have addressed the issue. It should be fixed now.

Please try to log into the Deco app again on the new mobile to see whether it is working or not this time.

Thank you very much and best regards.

Error logging into the DECO app

Error logging into the DECO app

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