KE100 smart thermostat Not working

KE100 smart thermostat Not working

KE100 smart thermostat Not working
KE100 smart thermostat Not working
3 weeks ago - last edited 3 weeks ago
Model: KE100 KIT  
Hardware Version:
Firmware Version:

Hi can anyone help me please??

 

I have tried to install and operate 4 KE100 smart radiator thermostats. They are all logged into the hub, not none of them operate at all. The heating can come on and you switch the rad off via the app, still nothing. Rad still heats up as if non smart thermostat fitted. Also tried calibration many times. The unit fitted directly into M30 thread so no need for adapter.

 

also the unit will not regulate the temperature as set via the app, just keeps rising. Set to 20 but rads will read out at 24 degrees. It's almost the pin on the trv is not making contact with the KE100 itself. I have tried the sleep mode also many times. 
 

scratching my head here!!! Please help if you can? 

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#1
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3 Reply
Re:KE100 smart thermostat Not working
3 weeks ago

  @KevT 

 

This problem phenomena seems to be caused by improper installation, which makes KE100 control fails. Please check the product quick installation guide again and reinstall the product.

 

Do you know exactly what the connector type is? Or did you tell it by install the KE100 directly and it seems no problem?

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#2
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Re:KE100 smart thermostat Not working
3 weeks ago
Hi I have tried to reinstall all the valves etc but still nothing. I am getting the no internet connection when I reinstall the hub. But I am able to communicate with the hub via my app etc?? So it’s all a bit of a mystery?? I am wondering do Tp link have a fix for this. I have emailed them just awaiting a reply. I am assuming that if I can communicate with hub via the app then it’s installed correctly? That’s the only thing I can think of is that the hub is not communicating with the KE100 at all? Do you think? Thanks.
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Re:KE100 smart thermostat Not working
2 weeks ago - last edited 2 weeks ago

  @KevT 

 

Try to manually switch the KE100 knob, see what will happen. Can you share some pictures of the thermostat connector and when the KE100 is installed here? You may post the link of the shared album here or send to me directly via private message.

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