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MR6400 - Upgrade problem! Don´t upgrade

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MR6400 - Upgrade problem! Don´t upgrade

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
MR6400 - Upgrade problem! Don´t upgrade
MR6400 - Upgrade problem! Don´t upgrade
2024-10-16 22:38:29 - last edited 2024-10-18 02:38:58
Tags: #Firmware Update
Model: TL-MR6400  
Hardware Version: V2
Firmware Version: 1.0.15 Build 170912 Rel.75663n

I have one MR6400 router HW version 2 (as showed in Status page) but in router label shows V1.

I tried to upgrade with version V1 and unsuccessfully, tried with version V2 and same happened.

I used old versions and recent versions from both V1 and V2.

Could some one give me some help?

 

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#1
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4 Reply
Re:MR6400 - Upgrade problem! Don´t upgrade
2024-10-17 10:22:38

  @JoaoFidalgo 

Hi,

 

Do you still keep the box? You can also double confirm the hardware version on the box.

Usually the version on the label and on the webpage would be the same, could you please provide me the pictures to check?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:MR6400 - Upgrade problem! Don´t upgrade
2024-10-17 13:53:50

  @Sunshine 

 

Hi, here are the labels from router, box and status screen.

 

 

 

 

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#3
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Re:MR6400 - Upgrade problem! Don´t upgrade
2024-10-21 10:28:42

  @Sunshine 

 

 

Hi, 

Here are the labels,

 

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#4
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Re:MR6400 - Upgrade problem! Don´t upgrade
2024-10-22 11:06:37

  @JoaoFidalgo 

Hi,

Thanks for your information you provided.

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID241048917, please check your email box and ensure the support email is well received. Thanks!

 

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#5
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