"We couldn't find deco"

LMAyala

2 weeks ago - last edited a week ago

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-10-19

"We couldn't find deco"

2 weeks ago - last edited a week ago

Tags: #Deco App Related

Model: Deco X50 - PoE

Hardware Version:

Firmware Version: 1.06 Build 20240809 Rel. 67695

I have two different networks in the same place.
One of them with one Deco.
The other one has two.
I remotely upgraded firmware in both networks. First one is still working fine.
For the second network, after receiving a message of a successful upgrade, I lost connection from my app and I have not been able to reconnect even after trying restarting the app and deleting and reinstalling it

1 Reply

David-TP

2 weeks ago

Posts: 12299

Helpful: 1698

Solutions: 1084

Stories: 9

Registered: 2020-04-14

Re:"We couldn't find deco"

2 weeks ago

@LMAyala

Hi, Thank you very much for the feedback.

Are the 3*Deco X50-POE units in the same pack?

For the rest of 2*Deco X50-POE, what is the current LED status, flashing red or blinking blue?

If possible, you could test whether the following suggestions help:

1. power off the Deco X50-POE in the other Mesh network.

2. reset one of the Deco X50-POEs and wait for its LED light to turn to blinking blue.

3. Add it again via the Deco APP-How to Create a New Network in the Deco App

Wait for your reply and best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

"We couldn't find deco"

"We couldn't find deco"

Information

Voters 0

Tags