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Wired connections are not properly shown on the correct device.

jijookhier

Thursday - last edited Friday

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Helpful: 4

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Registered: 2023-01-07

Wired connections are not properly shown on the correct device.

Thursday - last edited Friday

Tags: #Network Connectivity #Deco Ethernet Backhaul

Model: Deco X10

Hardware Version:

Firmware Version:

Hi,

I've this setup:

ec93c489769d454282da4ca08ed42c54

I'm using a bunch of cabled device on 'Washok', but they do not show up connected to 'Washok'. I can find them on 'Meterkast', but they are actually connected to Washok, on the second ethernet port.

I tried swapping the ethernet cables from port 1 to port 2, but that did not resolve the issue.

You can see 'Meterkast' has 21 devices, while in fact it has only a couple and the majority is connected via 'Washok' via a normal switch behind it.

Can I do something to fix this visual representation of the devices?

3 Reply

Marvin_S

Friday - last edited Friday

Posts: 1888

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Registered: 2022-05-09

Re:Wired connections are not properly shown on the correct device.

Friday - last edited Friday

@jijookhier

Hi, thanks for posting question here.

You may update Deco app to the latest from Google Play or Apple Store. Or check the information on Deco app on another phone.

Please share the model of phone and the Deco app version you are using~

It is also suggested to send app log using the email address you registered on our community follow this guide: How to collect system log of Deco App

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jijookhier

LV1

Friday

Posts: 14

Helpful: 4

Solutions: 1

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Registered: 2023-01-07

Re:Wired connections are not properly shown on the correct device.

Friday

@Marvin_S

I'm using ios 18.1 on an iPhone 15 pro

App version: 3.8.76

Firmware X10: 1.1.6

Logs sent.

Marvin_S

17 hours ago

Posts: 1888

Helpful: 132

Solutions: 271

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Registered: 2022-05-09

Re:Wired connections are not properly shown on the correct device.

17 hours ago

@jijookhier

Hi, to assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

Welcome to share update here if there is a solution for your problem~

Wired connections are not properly shown on the correct device.

Wired connections are not properly shown on the correct device.

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