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5G not stable and impacting wifi network and restarts

5G not stable and impacting wifi network and restarts

5G not stable and impacting wifi network and restarts
5G not stable and impacting wifi network and restarts
2024-11-22 19:30:57 - last edited 2 weeks ago
Tags: #Network Connectivity #2.5 Gbps
Model: Archer NX200  
Hardware Version: V1
Firmware Version: 1.0.0 3.0.0 v60a2.0 Build 240309 Rel.4758n

Hello ,

 

I have upgraded from LTE 4G router to 5G router Archer NX200 however since that time I'm suffering big time from instability of internet connection and wifi clients keep being unable to access the network . 

 

When the issue happens all wifi clients gets kicked out from the network , I have to plug device to router's direct LAN and udpate channel from 11 to Auto or vise versa , which makes client able to login to network again. 

 

Another symptom of the issue that internet suddenly get "disconnected" mode and shows message to configure DNS manually , most of the time this get followed by automatic restarts by the router. Nevertheless, I have to manually restarts it and make the change in wireless and save to get access again. 

 

TP-Link support is not helping , i have an active ticket and no resolution is provided till now !! 

 

I was able to get the logs towards external rsyslog system , below logs in red shows the time just before the wifi client got kicked out , mac address were modified for privacy  

 
2024-11-05T01:59:14.556417+03:00 _gateway  DHCPD: Recv INFORM from E0:D0:33:33:33:33 
2024-11-05T05:17:43.544476+03:00 _gateway  Mesh: Del Client : MAC : 5E:2C:77:77:2B:77 
2024-11-05T06:37:42.741065+03:00 _gateway  DHCPD: Recv INFORM from E0:D0:33:33:33:33 
2024-11-05T07:00:17.375301+03:00 _gateway  DHCPD: Recv DISCOVER from 84:C8:A0:88:88:88 
2024-11-05T07:00:17.376541+03:00 _gateway  DHCPD: Send OFFER with ip 192.168.100.4 
2024-11-05T07:00:18.285896+03:00 _gateway  Mesh: Del Client : MAC : 84:C8:A0:88:88:88 
2024-11-05T07:00:23.654343+03:00 _gateway  Mesh: Success Add Client : MAC : 84:C8:A0:88:88:88 
2024-11-05T07:00:24.657170+03:00 _gateway  DHCPD: Send OFFER with ip 192.168.100.4 
2024-11-05T08:06:24.053620+03:00 _gateway  Mesh: Success Add Client : MAC : 5E:2C:77:77:2B:77 
2024-11-05T08:06:24.228828+03:00 _gateway  DHCPD: Recv DISCOVER from 5E:2C:77:77:2B:77 
2024-11-05T08:06:24.228828+03:00 _gateway  DHCPD: Send OFFER with ip 192.168.100.6 
2024-11-05T10:22:09.136714+03:00 _gateway  Mesh: Del Client : MAC : E0:D0:44:44:44:44 
2024-11-05T10:22:33.295760+03:00 _gateway  Mesh: Success Add Client : MAC : E0:D0:44:44:44:44 
2024-11-05T11:18:45.119680+03:00 _gateway  Mesh: Del Client : MAC : E0:D0:33:33:33:33 
2024-11-05T11:18:45.402999+03:00 _gateway  Mesh: Success Add Client : MAC : E0:D0:33:33:33:33 
2024-11-05T11:18:45.516599+03:00 _gateway  LTE: Exception:SendAtCommand fail
2024-11-05T11:19:01.463829+03:00 _gateway  Mesh: Del Client : MAC : E0:D0:33:33:33:33
2024-11-05T11:19:06.456660+03:00 _gateway  Mesh: Success Add Client : MAC : E0:D0:33:33:33:33
2024-11-05T11:19:20.522073+03:00 _gateway  LTE: Exception:SendAtCommand fail
2024-11-05T11:19:22.766080+03:00 _gateway  Mesh: Del Client : MAC : E0:D0:33:33:33:33
2024-11-05T11:19:25.529058+03:00 _gateway  LTE: Exception:not find "OK"
2024-11-05T11:19:28.171008+03:00 _gateway  Mesh: Success Add Client : MAC : E0:D0:33:33:33:33
2024-11-05T11:19:29.588781+03:00 _gateway  Mesh: Del Client : MAC : E0:D0:33:33:33:33
2024-11-05T11:20:00.532008+03:00 _gateway  LTE: Exception:SendAtCommand fail
2024-11-05T11:20:35.535445+03:00 _gateway  LTE: Exception:SendAtCommand fail
2024-11-05T11:21:08.555877+03:00 _gateway  LTE: Exception:not find "OK"
2024-11-05T11:21:08.690725+03:00 _gateway  LTE: new flag=1, archive(len=249)={"ver":1,"stast":1,"num":1,"tbl":[{"idx":0,"up":"149464","rule":"0,N,P;1,N,P;2,N,P;3,N,P;4,N,P;5,N,P;6,N,P;7,s
ave,F;8,U,U;9,U,U;10,U,U;11,U,U;12,E,F;13,U,U;","m":{"stat":0,"chg":1,"up":149321,"du":143},"l":{"stat":1#000#003#001
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#1
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2 Accepted Solutions
Re:5G not stable and impacting wifi network and restarts -Solution
3 weeks ago - last edited 2 weeks ago

  @Amer-Hash 

 

Hi, thanks for your detailed update and waiting!

New firmware has been released today on the official website, which is to improve stability.

It is suggested to upgrade to the latest firmware referring to this guide and observe the connection stability.

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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#11
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Re:5G not stable and impacting wifi network and restarts -Solution
3 weeks ago - last edited 2 weeks ago

  @Amer-Hash 

 

I too use same STC network and haven't faced any issue.   However I have connected to existing Mesh via LAN.

 

Check signal quality using Android (netmonster)  or iPhone on network quality.    I upgraded to NX200 due to 5G connectivity issue by android phone (qualcomm 750G) and discovered STC-Huawei tied to N78 band. Same phone worked in Dammam / Khobar / Riyad for 4yrs, now new neighbourhood in Dammam failed.

 

I also see you are connected N40 Band, myside N78,N40,B1,B3  OR N77,B1,B3,B28 (night).

 

 

Also try 4G/3G mode as device is duplexing 4 bands (CA).

 

 

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#12
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Re:5G not stable and impacting wifi network and restarts
2024-11-22 19:50:16

  @Amer-Hash 

 

Network Mode 5G/4G/3G

WAN Priority : MBB

Default Gateway : Auto 

LAN Setting :

 

IP address 192.168.100.1

DHCP: enabled

 

Primary DNS / Secondary DNS : open DNS IPs

 

Band Steering : disabled 

OFDMA: disabled

TWT: disabled

BSS Color :disabled

Secuirty: WPA2-PSK[AES]+WP3-Personal

Mode: 802.11b/g/n/ax mixed

Channel Width : Auto 

Transmit Power: High 

 

 

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#2
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Re:5G not stable and impacting wifi network and restarts
2024-11-25 14:21:40

  @Amer-Hash 

I have the exact same problem! I sinncerely hope that support comes up with a sustainable solution. Its very frustrating and my router is brand new

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#3
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Re:5G not stable and impacting wifi network and restarts
2024-11-26 04:30:14

  @Amer-Hash 

 

Hi, thanks for posting question here.

First, it is suggested to update firmware to the latest according to the official website. (referring to this guide.)

 

If the problem remains, we need your cooperation to follow the steps below:

--Is the ISP of your SIM card from MBB?

--When the internet get unstable on the router, does the LEDs show normally on it?

 

Multiple factors might cause the disconnect automatically. For the LTE disconnecting issue, please try the following steps for troubleshooting:

    1. You may try to change the Network Type on Advanced > Network > Internet page for a try.

    2. Please insert the same SIM into another LTE device or even a smartphone to check if the SIM has a problem.

 

If the LTE connection is fine, only the wireless client devices are unstable while connecting to the router:

    1. Make sure the Router is properly placed, it should be put in an open area instead of inside a cabinet or shelf.

    2. log in to the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, and change the wireless channel to another one.

    3. For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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#4
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Re:5G not stable and impacting wifi network and restarts
2024-11-26 06:54:22

  @Marvin_S 

 

Thanks for your feedback , indeed the firmware was not the latest , even that I was checking upgrade through Router's online check . I did the upgrade and I will monitor the behavior onward and update you . 

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#5
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Re:5G not stable and impacting wifi network and restarts
2024-11-26 07:29:48

  @Amer-Hash 

 

seems issue is still persisting after firmware upgrade

 

 

 --Is the ISP of your SIM card from MBB?

yes MBB 

 

--When the internet get unstable on the router, does the LEDs show normally on it?

when internet get disconnected , the corresponding two LEDs gets off on the router. a message on routers for internet status says : please configure your DNS Manually . routers takes couple of minutes and force router restart . logs: (you can note that date got changed to 2016 !)

 

2016-01-01 01:12:39 [5] LTE: Registered with a network!

2016-01-01 01:12:39 [5] LTE: network changed: 0,0->420,1

2016-01-01 01:12:39 [5] DHCPD: Send OFFER with ip 192.168.100.102

2016-01-01 01:12:39 [5] LTE: Network type is LTE PLUS.

2016-01-01 01:12:39 [5] LTE: Start connecting to the network!

2016-01-01 01:12:39 [5] LTE: Fail to connect to the network, start autoconnect!

 

Multiple factors might cause the disconnect automatically. For the LTE disconnecting issue, please try the following steps for troubleshooting:

    1. You may try to change the Network Type on Advanced > Network > Internet page for a try

Updated configuration to have "MBB" as default gateway

 

    2. Please insert the same SIM into another LTE device or even a smartphone to check if the SIM has a problem.

This is already done , SIM has no issue in other LTE device .

 

If the LTE connection is fine, only the wireless client devices are unstable while connecting to the router:

    1. Make sure the Router is properly placed, it should be put in an open area instead of inside a cabinet or shelf.

it is placed in proper open place 

 

    2. log in to the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, and change the wireless channel to another one.

Changing the channel I have tried it multiple times . 

 

    3. For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

2.4GHz is used and configuration were already optimized to 20MHz

 

 

However , I need your support and focus on below two symptoms clearly observed , client before getting connected to wifi in the logs you can see high number of lines looping like below examples. and all wifi clients gets kicked out from network not able to join again until change "channel" and save again.

 

2024-11-26 10:08:15 [5] Mesh: Success Add Client : MAC : 88:88:88:88:88:88

2024-11-26 10:08:20 [5] Mesh: Del Client : MAC : 88:88:88:88:88:88

2024-11-26 10:08:30 [5] Mesh: Success Add Client : MAC : 88:88:88:88:88:88

2024-11-26 10:08:35 [5] Mesh: Del Client : MAC : 88:88:88:88:88:88

2024-11-26 10:08:45 [5] Mesh: Success Add Client : MAC : 88:88:88:88:88:88

 

then getting finally IP assigned by DHCPD
2024-11-26 10:09:30 [5] DHCPD: Recv REQUEST from 88:88:88:88:88:88
2024-11-26 10:09:30 [5] DHCPD: Send ACK to 192.168.100.207

 

another incident , below behavior of DHCPD and client  FF:FF:FF:FF:FF:FF and DHCPD send offer and this keep repeating and overloading the system ? in same time all wifi clients were kicked out from network .  FF:FF:FF:FF:FF:FF is TAPO HUB H200 

 

2024-11-23 11:00:00 [5] Mesh: Success Add Client : MAC : FF:FF:FF:FF:FF:FF

2024-11-23 11:00:02 [5] DHCPD: Send OFFER with ip 192.168.100.102
2024-11-23 11:00:04 [5] Mesh: Del Client : MAC : FF:FF:FF:FF:FF:FF

2024-11-23 11:00:04 [5] Mesh: Success Add Client : MAC : BB:BB:BB:BB:BB:BB

2024-11-23 11:00:04 [5] DHCPD: Send OFFER with ip 192.168.100.102
2024-11-23 11:00:06 [5] DHCPD: Send OFFER with ip 192.168.100.102
2024-11-23 11:00:08 [5] Mesh: Del Client : MAC : BB:BB:BB:BB:BB:BB

2024-11-23 11:00:08 [5] Mesh: Success Add Client : MAC : FF:FF:FF:FF:FF:FF

2024-11-23 11:00:08 [5] DHCPD: Send OFFER with ip 192.168.100.102
2024-11-23 11:00:09 [5] DHCPD: Send OFFER with ip 192.168.100.102
2024-11-23 11:00:11 [5] DHCPD: Send OFFER with ip 192.168.100.102
2024-11-23 11:00:12 [5] Mesh: Del Client : MAC : FF:FF:FF:FF:FF:FF

2024-11-23 11:00:12 [5] Mesh: Success Add Client : MAC : BB:BB:BB:BB:BB:BB

2024-11-23 11:00:13 [5] DHCPD: Send OFFER with ip 192.168.100.102
2024-11-23 11:00:16 [5] Mesh: Del Client : MAC : BB:BB:BB:BB:BB:BB

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Re:5G not stable and impacting wifi network and restarts
2024-11-26 20:49:42

  @Marvin_S 

 

Hello , another observation with logs : 

 

below 56:56:56:56:56:56 is another TAPO IoT device part of network , please find logs before internet get disconnected and followed by wifi unavilability .

 

when the internet got disconnected , the globe LED was off , after 2 min , the top LED for signal got off.   somthing is wrong happening ! 

 

note : Band steering already disabled 

 

2024-11-26 22:41:54 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:41:54 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:41:55 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:41:55 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:41:57 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:41:57 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:41:59 [5] Mesh: Success Add Client : MAC : F9:F9:F9:F9:F9:F9

2024-11-26 22:41:59 [5] Mesh: Success Add Client : MAC : 61:61:61:61:61:61

2024-11-26 22:41:59 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:41:59 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:42:01 [5] Mesh: Del Client : MAC : F9:F9:F9:F9:F9:F9

2024-11-26 22:42:03 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:42:03 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:42:05 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:42:05 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:42:07 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:42:07 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:42:09 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:42:09 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:42:10 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:42:10 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:42:12 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:42:12 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:42:14 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:42:14 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:42:15 [5] Mesh: Success Add Client : MAC : F9:F9:F9:F9:F9:F9

2024-11-26 22:42:16 [5] Mesh: Del Client : MAC : F9:F9:F9:F9:F9:F9

2024-11-26 22:42:18 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:42:18 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:42:20 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:42:20 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:42:23 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:42:23 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:42:24 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:42:24 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:42:27 [5] Mesh: Del Client : MAC : 56:56:56:56:56:56

2024-11-26 22:42:33 [5] Mesh: Success Add Client : MAC : 56:56:56:56:56:56

2024-11-26 22:42:33 [5] Mesh: Success Add Client : MAC : 1B:1B:1B:1B:1B:1B

2024-11-26 22:42:40 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:42:40 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:42:41 [5] Mesh: Success Add Client : MAC : F9:F9:F9:F9:F9:F9

2024-11-26 22:42:42 [5] Mesh: Del Client : MAC : 1B:1B:1B:1B:1B:1B

2024-11-26 22:42:42 [5] DHCPD: Recv DISCOVER from 56:56:56:56:56:56
2024-11-26 22:42:42 [5] DHCPD: Send OFFER with ip 192.168.100.205
2024-11-26 22:42:43 [5] DHCPD: Recv REQUEST from 56:56:56:56:56:56
2024-11-26 22:42:44 [5] Mesh: Success Add Client : MAC : 1B:1B:1B:1B:1B:1B

2024-11-26 22:42:45 [5] DHCPD: Recv REQUEST from 1B:1B:1B:1B:1B:1B
2024-11-26 22:42:45 [5] DHCPD: Send ACK to 192.168.100.202
2024-11-26 22:42:45 [5] DHCPD: Recv REQUEST from 56:56:56:56:56:56
2024-11-26 22:42:45 [5] DHCPD: Send ACK to 192.168.100.205
2024-11-26 22:58:25 [5] Mesh: Del Client : MAC : 61:61:61:61:61:61

2024-11-26 23:08:25 [5] Mesh: Success Add Client : MAC : 61:61:61:61:61:61

2024-11-26 23:23:52 [3] LTE: Exception:SendAtCommand fail

2024-11-26 23:24:27 [3] LTE: Exception:SendAtCommand fail

2024-11-26 23:24:33 [3] LTE: Exception:not find "OK"

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#7
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Re:5G not stable and impacting wifi network and restarts
2024-11-29 01:28:39

  @Amer-Hash 

 

Hi, thanks for your update~

1. It is suggested to change DNS referring to the screenshot below:

 

2.Pleas refer to the screenshots to share us screenshots with your ISP profile information.

 

3. May I confirm what is your exact network topology? Besides Archer NX200, is there any other network devices join the network?

 

4. How often does the unstable connection problem happen? Next time when it happens, can you share a picture to show the status of all LEDs on the router?

 

5. BTW, OFDMA is turned on usually.

 

Thanks for your cooperation!

 

 

 

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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#9
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Re:5G not stable and impacting wifi network and restarts
3 weeks ago

  @Marvin_S 

 

 

1. DNS Updated to the one mentioned , however I was using the OpenDNS .

2. ISP profile information : 

 

 

 

3. Archer NX200 and Range Extender 

 

4. it happens from 2 to 5 times in a day ,below is the modem lights 

 

working state 
when internet get disconnected 
after couple of minutes 
modem start perform auto 
restart 
 
 
 
 

blinking , then start up , however  

manual reboot is again required .
also wifi change of channel from 
11 to auto and from auto to 11

 

5. OFDMA is enabled

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#10
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Re:5G not stable and impacting wifi network and restarts -Solution
3 weeks ago - last edited 2 weeks ago

  @Amer-Hash 

 

Hi, thanks for your detailed update and waiting!

New firmware has been released today on the official website, which is to improve stability.

It is suggested to upgrade to the latest firmware referring to this guide and observe the connection stability.

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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#11
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Re:5G not stable and impacting wifi network and restarts -Solution
3 weeks ago - last edited 2 weeks ago

  @Amer-Hash 

 

I too use same STC network and haven't faced any issue.   However I have connected to existing Mesh via LAN.

 

Check signal quality using Android (netmonster)  or iPhone on network quality.    I upgraded to NX200 due to 5G connectivity issue by android phone (qualcomm 750G) and discovered STC-Huawei tied to N78 band. Same phone worked in Dammam / Khobar / Riyad for 4yrs, now new neighbourhood in Dammam failed.

 

I also see you are connected N40 Band, myside N78,N40,B1,B3  OR N77,B1,B3,B28 (night).

 

 

Also try 4G/3G mode as device is duplexing 4 bands (CA).

 

 

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#12
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Network Connectivity 2.5 Gbps
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