VoIP errors in the System Log

VoIP errors in the System Log

VoIP errors in the System Log
VoIP errors in the System Log
2024-11-24 20:49:47 - last edited 2024-11-24 21:00:16
Model: VX230v  
Hardware Version: V1
Firmware Version: 0.16.0 2.0.0 v606c.0 Build 240530 Rel.14033n

The VoIP phone works fine most of the time, but when it has some problems I find these informations in the system log:

 

1) "can not find any account forthe incoming call"

2) "prefix 'x', you enabled this rule for some endptbut didn't indicate the destination". This string is at "Warning Level".

 

What do these errors refer to? And how do I fix them?

 

I'm using TIM (Italy) Fiber FTTC with Public Dynamic IP with PPPoE and VLAN ID needed. I need your help, because I searched on the internet and I didn't find much, thanks.

 

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#1
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8 Reply
Re:VoIP errors in the System Log
2024-11-25 08:53:11
Starting from version 0.13, in the release note you can see how corrections have been made for VoIP in Italy and for the TIM ISP in particular. I ask that an updated firmware be released that makes changes for full compatibility of the Vx230v modem and TIM VoIP.
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#2
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Re:VoIP errors in the System Log
3 weeks ago

  @TPint 

 

Hi, thanks for posting question here.

May I confirm what is the exact problems you found when using VoIP features? 

Please share more details for better understanding~

 

 

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#3
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Re:VoIP errors in the System Log
3 weeks ago - last edited 3 weeks ago

  @Marvin_S 

Yesterday, version 0.17 was released, which introduces more features for VoIP including the choice of codecs. I will try to see if the problems have been solved with this version and I will update you on this.

 

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#4
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Re:VoIP errors in the System Log
3 weeks ago

@Marvin_S 

despite the latest firmware version (0.17) the problem has not been solved. The system log is full of the following error: "cannot find any account for incoming call"

 

This error is repeated hundreds and hundreds of times, making the system log unreadable.

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#5
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Re:VoIP errors in the System Log
3 weeks ago - last edited 3 weeks ago

  @TPint 

 

Hi, you may reboot the DSL modem router to confirm whether it can obtain new WAN IP.

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#6
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Re:VoIP errors in the System Log
3 weeks ago

  @Marvin_S 

 

Already done, please, help me.

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#7
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Re:VoIP errors in the System Log
3 weeks ago

  @TPint 

 

Hi, if possible, please take factory reset the device and reconfigure it for a try.

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#8
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Re:VoIP errors in the System Log
3 weeks ago

  @Marvin_S 

 

nothing to do, the problem keeps coming back.

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#9
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