Cannot save network preferences

Cannot save network preferences

Cannot save network preferences
Cannot save network preferences
3 weeks ago - last edited 2 weeks ago
Model: Deco X50  
Hardware Version:
Firmware Version: 1.5.5 Build 20240718 Rel 44414

In the Deco app, I want to temporarily switch off the 5G network under Wi-Fi settings. After having unclicked the 5G network, I get back and push the "save" button and I get the sign saying "Couldn't save the information. Try again later." - this is always what happens (I have tried numerous times over a longer time period). 

 

Any idea on what I can do, so I can temporarily switch of the 5 Ghz network and only run on 2.4 GHz?

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#1
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1 Accepted Solution
Re:Cannot save network preferences-Solution
2 weeks ago - last edited 2 weeks ago

  @MartinSu 

Hi, welcome to the community.

I think you might be connecting to the 5GHz band when trying to disable the 5GHz frequency.

Have you tried to turn off the WLAN on the mobile phone and use the 4G cellular data to disable the 5GHz band?

 

Wait for your reply and best regards.

 

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#2
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Re:Cannot save network preferences-Solution
2 weeks ago - last edited 2 weeks ago

  @MartinSu 

Hi, welcome to the community.

I think you might be connecting to the 5GHz band when trying to disable the 5GHz frequency.

Have you tried to turn off the WLAN on the mobile phone and use the 4G cellular data to disable the 5GHz band?

 

Wait for your reply and best regards.

 

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#2
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