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AX3000 (AX55) losing connection - "teardown and release"

AX3000 (AX55) losing connection - "teardown and release"

AX3000 (AX55) losing connection - "teardown and release"
AX3000 (AX55) losing connection - "teardown and release"
3 weeks ago - last edited Thursday
Tags: #Network Connectivity
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.3.3 Build 20240628 rel.37017(4555)

My AX3000 router intermittently drops the internet connection (residential NBN via Optus) and recovers after a minute or so.  It has been reliably working since installation 6 months ago and only started doing this a few days ago.  The log shows "teardown and release"

 

There seems to be a long history of this occurring and a number of threads that chat about updating firmware or changing to a static IP address (the latter is not supported by Optus for residential users).

 

When I check for a firmware update, the latest is AX55(EU)_V1_1.2.6 (@ https://www.tp-link.com/au/support/download/archer-ax55/#Firmware), well behind what I have loaded via "check for updates" on the router.

 

I have swapped out the Cat6 cable between the router and the NBN device - the problem persists.

 

Is there another firmware version I should try?  Are there some specific configuration options that may resolve the problem?

 

  ####################################################################
#                  Archer AX55 System Log
# Time = 2024-11-30 10:51:13
# H-Ver = 1.0.0 ; S-Ver = 1.3.3 Build 20240628 rel.37017
# 
####################################################################

2024-11-28 20:20:20 dhcpc[7277]: <6> 210054 receive ack from server with ip 114.77.130.162,  options(lease=1800;serverid=114.77.128.1;subnet=255.255.248.0;router=114.77.128.1;dns=198.142.152.164 198.142.152.165;)
2024-11-28 20:20:20 dhcpc[7277]: <6> 210053 send select request with options(cliid=01/40:ae:30:f8:0f:15:;)
2024-11-28 20:20:20 dhcpc[7277]: <6> 210058 1/2 lease passed, enter renewing state
2024-11-28 20:05:15 dhcpc[7277]: <6> 210054 receive ack from server with ip 114.77.130.162, options(serverid=114.77.128.1;lease=1800;subnet=255.255.248.0;router=114.77.128.1;dns=198.142.152.164 198.142.152.165;)
2024-11-28 20:05:15 dhcpc[7277]: <6> 210053 send select request with options(cliid=01/40:ae:30:f8:0f:15:;)
2024-11-28 20:05:15 dhcpc[7277]: <6> 210058 1/2 lease passed, enter renewing state
2024-11-28 19:50:30 upnp[9189]: <6> 217504 Service start
2024-11-28 19:50:30 led-controller[1111]: <6> 288051 Start to run WAN1_ON
2024-11-28 19:50:30 led-controller[1111]: <6> 288051 Start to run WAN0_OFF
2024-11-28 19:50:30 led-controller[1111]: <6> 288051 Start to run LAN_ON
2024-11-28 19:50:30 upnp[9189]: <6> 217505 Service stop
2024-11-28 19:50:28 remote-management[8838]: <6> 282505 Service stop
2024-11-28 19:50:18 qos[8134]: <6> 259504 Service start
2024-11-28 19:50:18 qos[8134]: <6> 259503 Function disabled
2024-11-28 19:50:18 qos[8134]: <6> 259505 Service stop
2024-11-28 19:50:15 nat[7498]: <6> 211501 Initialization succeeded
2024-11-28 19:50:14 nat[7498]: <6> 211501 Initialization succeeded
2024-11-28 19:50:10 dhcpc[7277]: <6> 210054 receive ack from server with ip 114.77.130.162, options(serverid=114.77.128.1;lease=1800;subnet=255.255.248.0;router=114.77.128.1;dns=198.142.152.164 198.142.152.165;)
2024-11-28 19:50:10 dhcpc[7277]: <6> 210053 send select request with options(cliid=01/40:ae:30:f8:0f:15:;reqip=114.77.130.162;serverid=114.77.128.1;)
2024-11-28 19:50:10 dhcpc[7277]: <6> 210052 receive offer from server with ip 114.77.130.162, options(serverid=114.77.128.1;lease=1800;subnet=255.255.248.0;router=114.77.128.1;dns=198.142.152.164 198.142.152.165;)
2024-11-28 19:50:09 dhcpc[7277]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2024-11-28 19:50:06 dhcpc[7277]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2024-11-28 19:50:05 led-controller[1111]: <6> 288051 Start to run WAN1_OFF
2024-11-28 19:50:05 led-controller[1111]: <6> 288051 Start to run WAN0_ON
2024-11-28 19:50:05 led-controller[1111]: <6> 288051 Start to run LAN_ON
2024-11-28 19:48:44 nat[2517]: <6> 211501 Initialization succeeded
2024-11-28 19:48:43 nat[2517]: <6> 211501 Initialization succeeded
2024-11-28 19:48:41 led-controller[1111]: <6> 288051 Start to run WAN1_OFF
2024-11-28 19:48:41 led-controller[1111]: <6> 288051 Start to run WAN0_OFF
2024-11-28 19:48:41 led-controller[1111]: <6> 288051 Start to run LAN_ON
2024-11-28 19:48:41 dhcpc[25137]: <4> 210153 send dhcp release ip 114.77.130.162
2024-11-28 19:48:41 dhcpc[25137]: <6> 210056 teardown and release
2024-11-28 19:38:07 dhcpc[25137]: <6> 210054 receive ack from server with ip 114.77.130.162, options(lease=1800;serverid=114.77.128.1;subnet=255.255.248.0;router=114.77.128.1;dns=198.142.152.164 198.142.152.165;)
2024-11-28 19:38:07 dhcpc[25137]: <6> 210053 send select request with options(cliid=01/40:ae:30:f8:0f:15:;)
2024-11-28 19:38:07 dhcpc[25137]: <6> 210058 1/2 lease passed, enter renewing state
2024-11-28 19:23:03 dhcpc[25137]: <6> 210054 receive ack from server with ip 114.77.130.162, options(lease=1800;serverid=114.77.128.1;subnet=255.255.248.0;router=114.77.128.1;dns=198.142.152.164 198.142.152.165;)
2024-11-28 19:23:03 dhcpc[25137]: <6> 210053 send select request with options(cliid=01/40:ae:30:f8:0f:15:;)
2024-11-28 19:23:03 dhcpc[25137]: <6> 210058 1/2 lease passed, enter renewing state
2024-11-28 19:07:59 dhcpc[25137]: <6> 210054 receive ack from server with ip 114.77.130.162, options(lease=1800;serverid=114.77.128.1;subnet=255.255.248.0;router=114.77.128.1;dns=198.142.152.164 198.142.152.165;)
2024-11-28 19:07:59 dhcpc[25137]: <6> 210053 send select request with options(cliid=01/40:ae:30:f8:0f:15:;)
2024-11-28 19:07:59 dhcpc[25137]: <6> 210058 1/2 lease passed, enter renewing state
2024-11-28 18:52:55 dhcpc[25137]: <6> 210054 receive ack from server with ip 114.77.130.162, options(lease=1800;serverid=114.77.128.1;subnet=255.255.248.0;router=114.77.128.1;dns=198.142.152.164 198.142.152.165;)
2024-11-28 18:52:55 dhcpc[25137]: <6> 210053 send select request with options(cliid=01/40:ae:30:f8:0f:15:;)

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#1
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2 Accepted Solutions
Re:AX3000 (AX55) losing connection - "teardown and release"-Solution
Thursday - last edited Thursday

Hi， 

 

There are multiple factors that cause your internet connection to randomly disconnect. Please read possible solutions in the guide which may fix an internet unstable.

Especially when both the wired connection and wireless connection are unstable, here are some some suggestions for your reference:

  1. Disconnecting the TP-Link router from the front-end device (the piece of hardware supplied by your Internet company), then only connect your computer to the modem directly. If your computer cannot get a stable connection from your modem, it indicates the issue is on your modem or Internet Service.

 

2. If there is no problem with the modem, please try the following tips:

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
Recommended Solution
  0  
  0  
#7
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Re:AX3000 (AX55) losing connection - "teardown and release"-Solution
Friday - last edited Yesterday

  @Marvin_S 

Change of the DNS servers appears to have fixed the problem

Recommended Solution
  1  
  1  
#8
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7 Reply
Re:AX3000 (AX55) losing connection - "teardown and release"
2 weeks ago

Hi  @MJC2712 ,

 

You can install the firmware on the global(en) website:

https://www.tp-link.com/en/support/download/archer-ax55/v1/#Firmware

 

Please note, do not change the location to your region.

 

Then you can refer here to upgrade firmware manually.

  0  
  0  
#2
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Re:AX3000 (AX55) losing connection - "teardown and release"
2 weeks ago
That is the same version of software that is installed today. Why are you suggesting that I install the same please?
  0  
  0  
#3
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Re:AX3000 (AX55) losing connection - "teardown and release"
2 weeks ago

  @MJC2712  Did you find any solution? My AX55 have also get some weird stuff with ´receive ack from server bla bla´every 10th minute, but i dont knew what it means? 

  0  
  0  
#4
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Re:AX3000 (AX55) losing connection - "teardown and release"
2 weeks ago

  @Datox_ 

 

Hi, it is suggested to share detailed information about your situation:

1. What is the model of your TP-Link router? What its hardware and firmware version?

2. What is your exact network topology?

3. What are the specific problem phenomena? Unstable connection? Wireless or wired or both?

4. If you find system log shows abnormal, please share here then we can check.

Thanks for your cooperation~

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
  0  
  0  
#5
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Re:AX3000 (AX55) losing connection - "teardown and release"
2 weeks ago

  @MJC2712 

 

Hi, to assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

Please feel free to share solution here if your problem is fixed~

Thank you!

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
  0  
  0  
#6
Options
Re:AX3000 (AX55) losing connection - "teardown and release"-Solution
Thursday - last edited Thursday

Hi， 

 

There are multiple factors that cause your internet connection to randomly disconnect. Please read possible solutions in the guide which may fix an internet unstable.

Especially when both the wired connection and wireless connection are unstable, here are some some suggestions for your reference:

  1. Disconnecting the TP-Link router from the front-end device (the piece of hardware supplied by your Internet company), then only connect your computer to the modem directly. If your computer cannot get a stable connection from your modem, it indicates the issue is on your modem or Internet Service.

 

2. If there is no problem with the modem, please try the following tips:

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
Recommended Solution
  0  
  0  
#7
Options
Re:AX3000 (AX55) losing connection - "teardown and release"-Solution
Friday - last edited Yesterday

  @Marvin_S 

Change of the DNS servers appears to have fixed the problem

Recommended Solution
  1  
  1  
#8
Options

Information

Helpful: 0

Views: 196

Replies: 7

Tags

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