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New phone same tplink id no devices show up

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New phone same tplink id no devices show up

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
New phone same tplink id no devices show up
New phone same tplink id no devices show up
2024-12-06 06:42:34 - last edited 2024-12-27 01:39:34
Model: Deco M5  
Hardware Version: V1
Firmware Version:

I switched from iphone to android phone, downloaded android deco app, but after logging in with the same tplink id, I found that the deco devices registered on the original ios app didn't appear, and I have to resetup deco devices, is this normal? It's not as expected, I don't want to reset it, what should I do?

 

Thank you in advance.

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#1
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1 Accepted Solution
Re:New phone same tplink id no devices show up -Solution
2024-12-09 02:47:10 - last edited 2024-12-27 01:39:34

  @lpt100 

@nbuyer 

Hi, Thank you very much for the feedback. You are welcome to ask for help in the Community first next time

Can you guys leave me a message with the MAC address on the main Deco?

From the previous feedback I've received, the users might still sign into another TP-link ID which is not the original one used for setup.

 

Thank you very much and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#3
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3 Reply
Re:New phone same tplink id no devices show up
2024-12-07 15:01:54
Tp-link haven't seemed able to provide a satisfactory solution to this anytime anyone has asked. I've not had a response from the support ticket I sent in weeks ago with a log from the app....
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#2
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Re:New phone same tplink id no devices show up -Solution
2024-12-09 02:47:10 - last edited 2024-12-27 01:39:34

  @lpt100 

@nbuyer 

Hi, Thank you very much for the feedback. You are welcome to ask for help in the Community first next time

Can you guys leave me a message with the MAC address on the main Deco?

From the previous feedback I've received, the users might still sign into another TP-link ID which is not the original one used for setup.

 

Thank you very much and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
Recommended Solution
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#3
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Re:New phone same tplink id no devices show up
2024-12-27 03:53:42

  @David-TP 

My bad, thank you for sending me the correct tp-link ID! Save me a lot of work.

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#4
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