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Be65 network problems since adding 3 X50-POE v2

Be65 network problems since adding 3 X50-POE v2

Be65 network problems since adding 3 X50-POE v2
Be65 network problems since adding 3 X50-POE v2
2 weeks ago - last edited 2 weeks ago
Model: Deco X50 - PoE  
Hardware Version: V2
Firmware Version:

Hi I have 3 x BE65"S, one running as fibre router and two wireless.

 

My speeds have been 800 or more all of the time .

I added 3 X50-POE V2 ,one hardwired and remaining one's will be tomorrow. 

 

Using a tp-link poe+ managed switch with enough power budget. 

 

I'm constantly getting the attached error and using latest firmware for everything 

 

Anyone able to help? 

 

Since adding the 3 X50-POE v2 my performance has decreased and i am considering returning them as it's making my network worse.

 

I have to force close the app and restart each time. My remaining X50-POE are being connected to POE CAT6 tomorrow 

 

Thanks 

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#1
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5 Reply
Re:Be65 network problems since adding 3 X50-POE v2
2 weeks ago

  @AdamGSK 

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#2
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Re:Be65 network problems since adding 3 X50-POE v2
2 weeks ago

  @AdamGSK 

Hi, Thank you very much for your feedback.

Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Did all Deco units still solid green( or turn red) when the Deco APP reported "All Decos are offline"?

 

As for the current topology, is it like:

  • Can I also have the model number of the POE switch here?

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#3
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Re:Be65 network problems since adding 3 X50-POE v2
2 weeks ago

  @David-TP 

 

Hi David 

The poe switch is the TP-LINK (TL-SG108PE)

All of the decos stay solid green. Seems to be sporadic and if I force close the deco app and restart all the decos are back for ages and then the deco app says they are offline but as soon as I restart the app everything is fine. The vpn is acting up also. It's strange as all deco units are green and up to date firmware but it's very random behavior. 

 

I will submit the app log also. 

 

Thanks for the help

 

Adam 

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#4
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Re:Be65 network problems since adding 3 X50-POE v2
2 weeks ago

  @David-TP 

Hi David 

 

Just a quick update. To let you know I sent the logs. 

 

I presume you want to examine them but I got a reply suggesting a series of steps. 

 

All of which I have taken and still have the issues above. 

 

Thank you 

 

Adam

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#5
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Re:Be65 network problems since adding 3 X50-POE v2
2 weeks ago

  @AdamGSK 

Hi, Thank you very much for the APP logs. The case has been escalated to the senior engineers for further assistance.

Please check the email later for more suggestions.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#6
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Views: 151

Replies: 5

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