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My Deco Wi-Fi keep dropping

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My Deco Wi-Fi keep dropping

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
My Deco Wi-Fi keep dropping
My Deco Wi-Fi keep dropping
2025-01-23 02:39:19 - last edited 2025-01-23 09:11:36
Model: Deco XE75  
Hardware Version: V2
Firmware Version: 1.2.14 Build 20241015 Rel. 45922

Deco XE5300  *** there is no option for this device in Model field.

 

I lose internet access for a few minutes once a day. I checked with my IP provider, and all is fine. I changed the cable, and Deco keeps on dropping. The system log is a mile long. Any ideas on what could be wrong?  Thank you!

 

Wed Jan 22 19:22:48 2025 daemon.err nrd[13435]: estimatorCmnHandleBeaconReportEvent: Invalid beacon report for 08:C2:24:C0:DE:C9

Wed Jan 22 19:22:48 2025 daemon.err nrd[13435]: wlanifBSteerEventsHandleBeaconReport: Can't find local reported BSS on band of channel 0 for BSS 00:00:00:00:00:00

Wed Jan 22 19:22:49 2025 daemon.err client_mgmt: client(F4-CF-A2-2F-85-11) not found in arp table disconnect_counter=1

Wed Jan 22 19:22:51 2025 authpriv.notice dropbear[16427]: Pubkey auth succeeded for 'root' with key sha1!! d9:b9:da:30:b0:d0:bb:77:ba:8a:98:8a:06:bd:8f:0f:a7:69:67:5a from 192.168.71.249:56196

Wed Jan 22 19:22:54 2025 daemon.notice nrd[13435]: estimatorPerformMeasurement: Do 11k measurement for 08:C2:24:C0:DE:C9 on channel 40 from serving BSS APId 255 ChanId 9 ESSId 0

Wed Jan 22 19:22:54 2025 daemon.err nrd[13435]: estimatorCmnHandleBeaconReportEvent: Invalid beacon report for 08:C2:24:C0:DE:C9

Wed Jan 22 19:22:54 2025 daemon.err nrd[13435]: wlanifBSteerEventsHandleBeaconReport: Can't find local reported BSS on band of channel 0 for BSS 0

Wed Jan 22 19:22:54 2025 daemon.err nrd[13435]: wlanifBSteerEventsHandleBeaconReport: Can't find local reported BSS on band of channel 0 for BSS 00:00:00:00:00:00

Wed Jan 22 19:22:55 2025 authpriv.notice dropbear[16464]: Pubkey auth succeeded for 'root' with key sha1!! d9:b9:da:30:b0:d0:bb:77:ba:8a:98:8a:06:bd:8f:0f:a7:69:67:5a from 192.168.71.250:53212

Wed Jan 22 19:22:57 2025 daemon.err udhcpd[12733]: Received DISCOVER

Wed Jan 22 19:22:57 2025 daemon.err udhcpd[12733]: clear ip 5644a8c0

Wed Jan 22 19:22:57 2025 daemon.err udhcpd[12733]: Sending OFFER of 192.168.68.86

Wed Jan 22 19:22:57 2025 daemon.err udhcpd[12733]: Received DISCOVER

Wed Jan 22 19:22:57 2025 daemon.err udhcpd[12733]: clear ip 5544a8c0

Wed Jan 22 19:22:57 2025 daemon.err udhcpd[12733]: Sending OFFER of 192.168.68.85

Wed Jan 22 19:22:57 2025 daemon.err udhcpd[12733]: Sending ACK to 192.168.68.86

Wed Jan 22 19:22:57 2025 daemon.err udhcpd[12733]: clear ip 5644a8c0

Wed Jan 22 19:22:57 2025 daemon.err udhcpd[12733]: Sending ACK to 192.168.68.85

Wed Jan 22 19:22:57 2025 daemon.err udhcpd[12733]: clear ip 5544a8c0

Wed Jan 22 19:23:00 2025 daemon.err nrd[13435]: dataLineCounter[line 39]: Failed to read file: /tmp/ai_roaming/ar_pat/apInfo

Wed Jan 22 19:23:00 2025 daemon.err nrd[13435]: ar_pat_fill_stainfo[line 113]: Failed to read AP info!

Wed Jan 22 19:23:00 2025 daemon.err nrd[13435]: dataLineCounter[line 39]: Failed to read file: /tmp/ai_roaming/ar_pat/apInfo

Wed Jan 22 19:23:00 2025 daemon.err nr nrd[13435]: ar_pat_fill_stainfo[line 113]: Failed to read AP info!

 

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Re:My Deco Wi-Fi keep dropping
2025-01-23 09:15:03

  @CKMAN 

Hi, Have you seen Deco turn red during the disconnection?

The log didn't record the Deco was offline and it was more like certain mobile devices were online and offline.

(if that were the case, can I have the model number of the devices? Are they mainly connected to the 2.4GHz?)

 

It also helps to check the IPV4 address under Deco APP>More>Internet to see whether the Internet went blank or turned to 0.0.0.0.

By the way, May I know who your internet service provider is?

 

Wait for your reply and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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#2
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Re:My Deco Wi-Fi keep dropping
2025-01-23 15:47:09

  @CKMAN 

 

Thank you for your prompt response to my issue. I will monitor my network and include a log of the times when it was down.

The Wi-Fi dropping connection is sporadic. It works fine for several weeks, but then it starts dropping for unknown reasons. I checked with my internet provider, and they tested the signal, confirming that there are no issues with the connection to the modem. I even bought a new modem, thinking it might be the problem.

 

Answers to some of your questions:

Have you seen Deco turn red during the disconnection? Yes

Are they mainly connected to the 2.4GHz? – I think so, Isn’t this automatic?

My internet provider: COX

Model number: TO-Link Deco XE5300 ( all three units)

Ipv4 Connection:

Primary DNS      8.8.8.8.

Secondary DNS  1.1.1.1.

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#3
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