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Hi, welcome to our community.
"Power off and on" during updating firmware usually is forbidden, which may cause the device dead.
It is suggested to contact retailer or local technical support to confirm whether it compliances with the warranty&replacement policy.
Thank you and best regards.
Hi, welcome to our community.
"Power off and on" during updating firmware usually is forbidden, which may cause the device dead.
It is suggested to contact retailer or local technical support to confirm whether it compliances with the warranty&replacement policy.
Thank you and best regards.
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