Cannot update room names or reboot Deco devices

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Cannot update room names or reboot Deco devices

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cannot update room names or reboot Deco devices
Cannot update room names or reboot Deco devices
2025-02-14 03:50:49 - last edited 2 weeks ago
Model: Deco X50 - PoE  
Hardware Version:
Firmware Version:

I am no longer able to change room names or reboot devices using the Deco app.  I was able to do this up until about a month ago.

I have manually rebooted the devices. I've removed and re-downloaded the app and yet every time I try to change a room name I get the error 'Failed to save information. Please try again later.'  no matter how many times I try I'm unable to do simple things such as change a room name which to me is ridiculous.  Is anyone else having this issue and if so, how have you resolved it? I am extremely disappointed how glitchy the Deco app is.

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#1
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1 Accepted Solution
Re:Cannot update room names or reboot Deco devices-Solution
2025-02-19 09:12:28 - last edited 2 weeks ago

  @Mrma 

Hi, Thank you very much for your time and patience.

Are you still having the current issue?

-If yes, please help me save the Deco APP log:How to submit Deco APP log

 

By the way, can I have the current firmware version of your Deco X50-PoE?

 

Wait for your reply and best regards.

 

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#2
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Re:Cannot update room names or reboot Deco devices-Solution
2025-02-19 09:12:28 - last edited 2 weeks ago

  @Mrma 

Hi, Thank you very much for your time and patience.

Are you still having the current issue?

-If yes, please help me save the Deco APP log:How to submit Deco APP log

 

By the way, can I have the current firmware version of your Deco X50-PoE?

 

Wait for your reply and best regards.

 

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#2
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Re:Cannot update room names or reboot Deco devices
2025-03-03 04:43:55
Same issue here on newly purchased X50s. Running latest available 1.2.10 firmware. It still works fine on older X50s running 1.6.1 (what's up with these version naming btw?!)
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#3
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