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router tplink ax1500 - wifi 2.4ghz stopped suddenly working - now i cannot configured it

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router tplink ax1500 - wifi 2.4ghz stopped suddenly working - now i cannot configured it

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router tplink ax1500 - wifi 2.4ghz stopped suddenly working - now i cannot configured it
router tplink ax1500 - wifi 2.4ghz stopped suddenly working - now i cannot configured it
2025-02-16 21:18:03 - last edited 2025-02-17 07:22:51
Tags: #2.4Ghz
Model: Archer AX1500  
Hardware Version: V2
Firmware Version: 1.3.10 build 20240310

I have configured 2 wifi'es 2.4 and 5ghz for a long time. Yesterday 2.4ghz suddenlly disappeard. I was trying to reconfigure it however with no luck, when:
1. i run quick setup (with configuration for 2.4 and 5ghz it get stuck on 4 step "Connection Test". When i exit that setup i see only 5ghz available.
2. when i exit quick setup i try to do manual setup for 2.4 and 5 when i want to enable 2.4 it throws on the bottom with a message operation failed.

 

Additionally i have noticed that green LED is not visiable on the router for 2.4Ghz indicator (but this may be because it is off thats why).

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3 Reply
Re:router tplink ax1500 - wifi 2.4ghz stopped suddenly working - now i cannot configured it
2025-02-17 09:25:27

Hi  @losui,

Did you try to set 2.4Ghz guest network for a comparison? Since it is strange, I have reported your issue to engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:router tplink ax1500 - wifi 2.4ghz stopped suddenly working - now i cannot configured it
2025-02-17 10:48:09

  @Joseph-TP 
thank you for your response, yes i have received an email with created ticket to support. 
Regarding the guest network - its the same when i set it up and then click save it throws operation failed.

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#3
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Re:router tplink ax1500 - wifi 2.4ghz stopped suddenly working - now i cannot configured it
2025-03-06 19:35:32

  @losui 

Any updates on this? Did you get it resolved?

I experience the exact same issue Today..

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Replies: 3

Tags

2.4Ghz
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