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iPhone & iPad Unable to connect to WiFi Extender RE200

Lee24J

3 weeks ago - last edited 2 weeks ago

Posts: 2

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Registered: 2025-02-16

iPhone & iPad Unable to connect to WiFi Extender RE200

3 weeks ago - last edited 2 weeks ago

Model: RE200

Hardware Version:

Firmware Version: 1.0.23 Build 230418 Rel.60395n

Both iPhone (iOS 18.3.1) & iPad (iOS 16.7.10) are both unable to connect to RE200 extender on 2.4GHz frequency.
They are both able to connect to the 5GHz frequency from the same router.

I get the same error message when attempting to connect to 2.4 "Unable to join the network".

The router l am using is not a TP-Link device.

The router has the same password for the two signals but slightly different SSID names for each frequency.

All other devices are able to connect to the 2.4 frequency.
The reason for needing the Apple devices to join the 2.4 frequency is that the 5GHz is too weak for a particular room that we use a lot in the house.

Thanks

1 Accepted Solution

Joseph-TP

3 weeks ago - last edited 2 weeks ago

Posts: 1522

Helpful: 107

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Registered: 2024-06-22

Re:iPhone & iPad Unable to connect to WiFi Extender RE200-Solution

3 weeks ago - last edited 2 weeks ago

Hi@Lee24J,

If you connect to the router's 2.4Ghz at a close distance, can it connect? Have you tested other devices? Can they connect to 2.4G normally?

Please compare the guest network of the router, or try to change the security type to WPA 3
Take TP-Link router as an example:

How to create a network for guests on the Wi-Fi Routers (new logo)

How to Change your Security Settings on your TP-Link Router (new UI)

Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE550 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, ECO Mode, and More Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul

Recommended Solution

2 Reply

Joseph-TP

3 weeks ago - last edited 2 weeks ago

Posts: 1522

Helpful: 107

Solutions: 452

Stories: 0

Registered: 2024-06-22

Re:iPhone & iPad Unable to connect to WiFi Extender RE200-Solution

3 weeks ago - last edited 2 weeks ago

Hi@Lee24J,

If you connect to the router's 2.4Ghz at a close distance, can it connect? Have you tested other devices? Can they connect to 2.4G normally?

Please compare the guest network of the router, or try to change the security type to WPA 3
Take TP-Link router as an example:

How to create a network for guests on the Wi-Fi Routers (new logo)

How to Change your Security Settings on your TP-Link Router (new UI)

iPhone & iPad Unable to connect to WiFi Extender RE200

iPhone & iPad Unable to connect to WiFi Extender RE200

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