Tx/Rx Rate is blank in network map > client list
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the tx/rx rate is always blank in the client list on the web ui or the tether app
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May I know if your network topology diagram is as follows:
ISP modem—router )))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection )
When Tx/Rx is blank, does this issue happen to all clients or only to specific clients?
If they are specific clients like wired devices, please tell me which specific clients have this problem? When you check Tx/Rx, are these devices running normally?
Please help us collect system logs, and email the log to support.forum@tp-link.com. Please attach Forum ID 749920 and details, and we will have a dedicated person to assist in analysis and follow-up.
How to view and save System Log of TP-Link wireless router
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Hi@Yesrab,
Please confirm the internet is working fine now. You can connect a PC to LAN port to test the wired connection. Rebooting the router for a try at the same time.
May I know when did the issue start?
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Yes I have tried rebooting
Both in wired and wireless connection the tx/rx is blank I don't remember when it started but it was happening ever since I had this device
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I have the same problem on my be230 and it started after the latest update.
In addition, some wireless devices are shown as wired.
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Could you check what is the firmware version of your routers? How to find the hardware and firmware version of my TP-Link device
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May I know if your network topology diagram is as follows:
ISP modem—router )))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection )
When Tx/Rx is blank, does this issue happen to all clients or only to specific clients?
If they are specific clients like wired devices, please tell me which specific clients have this problem? When you check Tx/Rx, are these devices running normally?
Please help us collect system logs, and email the log to support.forum@tp-link.com. Please attach Forum ID 749920 and details, and we will have a dedicated person to assist in analysis and follow-up.
How to view and save System Log of TP-Link wireless router
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Ref the wireless devices showing up as wired I noticed this in my network, but figured out it was due to wireless devices connected to another AP around my property so was registering on my main router they was wired but if I logged into say my top floor AP it would show they was wireless.
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@Joseph-TP yes the network topology is that
ISP GPON modem—router )))((( client devices
this issue happens in all the clients for me , and yes the devices are running normally and every client is receving internet
i have sent the logs as per your request
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Hi @Yesrab,
We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.
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