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XE75 Pro having connection issue with YouTube and other google services

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XE75 Pro having connection issue with YouTube and other google services

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XE75 Pro having connection issue with YouTube and other google services
XE75 Pro having connection issue with YouTube and other google services
2025-03-02 03:09:39 - last edited 2025-03-04 02:13:23
Tags: #DECO XE75 Pro
Model: Deco XE75 Pro  
Hardware Version: V2
Firmware Version: 1.2.11

Since a bit over a month ago that we start to experience issue not able to connect to YouTube and other google services, restart all decos seems to fix it temporarily. And it's affecting close to a dozen devices range from different operating system (iOS, MacOS, Android, windows).

 

It is happen more and more frequent now and the 6 months old XE75 pro (3 pack) start to make us feel exhausted ( never had this sort of issue with our M5 for over two years)

 

Please help to fix this issue.

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#1
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1 Accepted Solution
Re:XE75 Pro having connection issue with YouTube and other google services -Solution
2025-03-04 00:12:37 - last edited 2025-03-04 02:13:22

  @David-TP 

 

No hardware, ISP(TPG) or configuration change lately, the only change seems to be the Deco app update. Please note that all other websites are working fine, and YouTube works after restart all decos.

 

So a bit further troubleshooting by myself was to remove parental control YouTube restriction for my kid's profile and it seems to fix the problem to the non kid's devices. So it leads me to believe there seems to be a bug introduced in parental control that it cannot specifically and reliably target devices under kid's profile and causes the issue.

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#3
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Re:XE75 Pro having connection issue with YouTube and other google services
2025-03-03 06:50:40

  @SurfShark 

Hi, Welcome to the community.

" we start to experience issues not being able to connect to YouTube and other Google services"

-Apart from the YouTube APPs, can you give me some examples/sites of the Google services?

-Would there be any error messages when these services can't be accessed?

 

 

Is there any change recently? like a firmware upgrade or any ISP service outage?

-By the way, may I know who your internet service provider is?

-How about the internet connection type on the Deco, Dynamic IP, or PPPoE?

 

After that, Please also set the IPV4 DNS to 8.8.8.8/8.8.4.4:

How to change DNS server settings on my Deco

 

Wait for your reply and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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Re:XE75 Pro having connection issue with YouTube and other google services -Solution
2025-03-04 00:12:37 - last edited 2025-03-04 02:13:22

  @David-TP 

 

No hardware, ISP(TPG) or configuration change lately, the only change seems to be the Deco app update. Please note that all other websites are working fine, and YouTube works after restart all decos.

 

So a bit further troubleshooting by myself was to remove parental control YouTube restriction for my kid's profile and it seems to fix the problem to the non kid's devices. So it leads me to believe there seems to be a bug introduced in parental control that it cannot specifically and reliably target devices under kid's profile and causes the issue.

Recommended Solution
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#3
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Re:XE75 Pro having connection issue with YouTube and other google services
2025-03-04 02:17:41

  @SurfShark 

Hi, Thanks for the update.

I haven't considered this configuration yet. Furthermore, I'm curious if the earlier similar feedback could be due to the same feature.

I'll report to the engineer first for further confirmation.

Please feel free to comment here with further updates.

Thank you again and best regards.

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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