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Change Owner, but the new user still have manager and error "Unable to connect deco"

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Change Owner, but the new user still have manager and error "Unable to connect deco"

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Change Owner, but the new user still have manager and error "Unable to connect deco"
Change Owner, but the new user still have manager and error "Unable to connect deco"
2025-03-06 00:54:47 - last edited 2025-03-10 04:09:56
Tags: #Deco App Related
Model: Deco X20  
Hardware Version:
Firmware Version:

I succesfully press change owner and sent to my friend, lets say he is Mr X to become a new owner, but the problem now:

 

1. Mr. X still have manager role not owner

2. in screen Mr X show error "Unable to connect to Deco"

3. when i set manager privillage and check all, until long loading, the error show failed.

 

Why Mr. X  cannot become a new owner? and I dont want to reset my main Deco.

 

Please help 

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#1
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1 Accepted Solution
Re:Change Owner, but the new user still have manager and error "Unable to connect deco"-Solution
2025-03-10 04:09:49 - last edited 2025-03-10 04:09:56

  @HendryK 

 

Hi I want to update the issue, now the issue is solved, just logout, force closed the apps and login again, now Mr.X now became owner.

 

Thanks for the support.

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#5
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4 Reply
Re:Change Owner, but the new user still have manager and error "Unable to connect deco"
2025-03-06 06:31:26

  @HendryK 

Hi, welcome to the community.

Can I have the current firmware version of your Deco X20?

 

Have you tried to remove the Manager's authority of "Mr. X" before changing it to the new owner?

Wait for your reply and best regards.

 

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#2
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Re:Change Owner, but the new user still have manager and error "Unable to connect deco"
2025-03-06 12:08:26

  @David-TP thanks for the reply, my deco in office i will give to you by tomorrow.

 

Actual is too late, im already remove the owner in deco apps.

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#3
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Re:Change Owner, but the new user still have manager and error "Unable to connect deco"
2025-03-06 12:09:24
Btw any way to undo my action, remove owner in deco apps?
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#4
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Re:Change Owner, but the new user still have manager and error "Unable to connect deco"-Solution
2025-03-10 04:09:49 - last edited 2025-03-10 04:09:56

  @HendryK 

 

Hi I want to update the issue, now the issue is solved, just logout, force closed the apps and login again, now Mr.X now became owner.

 

Thanks for the support.

Recommended Solution
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#5
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