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Deco App is not really working much.

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Deco App is not really working much.

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Deco App is not really working much.
Deco App is not really working much.
2025-03-06 02:57:02 - last edited 2025-04-01 08:18:03
Model: Deco X50  
Hardware Version:
Firmware Version:

Just purchased a new set of 3 X50.  Initial setup is easy.  But nothing much is working in the app, and there's not web ui to configure stuff.

 

Saving Signal Source preference for individual signal source causes infinite loading screen.

 

Going to Advanced -> DHCP Server, causes infinite loading screen.

 

I need to be able to configure the DHCP Server to set a new LAN IP range and reserved IP.

 

But nothing is currently working.

 

Please provide solutions.

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1 Accepted Solution
Re:Deco App is not really working much.-Solution
2025-03-06 06:43:56 - last edited 2025-04-01 08:18:03

  @HealthyFood 

Hi, welcome to the community.

Can I have the current firmware version of your Deco X50?

How about the current Deco APP version？

 

By the way, May I know how many mobile devices you have had? Would there be a lot of smart home devices?

 

Would there be any chance that you could record a video clip of the "infinite loading screen“?

Later you can refer to this link to submit the Deco APP log and also attach the video clip: How to submit Deco APP log

 

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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Re:Deco App is not really working much.-Solution
2025-03-06 06:43:56 - last edited 2025-04-01 08:18:03

  @HealthyFood 

Hi, welcome to the community.

Can I have the current firmware version of your Deco X50?

How about the current Deco APP version？

 

By the way, May I know how many mobile devices you have had? Would there be a lot of smart home devices?

 

Would there be any chance that you could record a video clip of the "infinite loading screen“?

Later you can refer to this link to submit the Deco APP log and also attach the video clip: How to submit Deco APP log

 

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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