Ax 53 with prelease firmware 1.31 cause shutdown all network

Ax 53 with prelease firmware 1.31 cause shutdown all network

Ax 53 with prelease firmware 1.31 cause shutdown all network
Ax 53 with prelease firmware 1.31 cause shutdown all network
2025-03-10 03:30:55 - last edited 2025-05-03 02:29:55
Model: Archer AX53  
Hardware Version: V1
Firmware Version: 1.3.1 Build 20241120

I set up a easymesh with 

main: ax55 v1 office firmware

statelite : ax73 offfice firmware, ax53 firmware above 

when connect ax53 with ethernetbackhaul for someday the network still normal but it suddenly caused corrupt network 

The problem only solve when change ax53 to easymesh wireless 

 

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#1
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5 Reply
Re:Ax 53 with prelease firmware 1.31 cause shutdown all network
2025-03-11 09:51:09

Hi @Hungngo,

For your issue, please try the following troubleshootings and help us collect information:

  • When the issue occurs, does the entire network corrupt or disconnect, or is it just the Archer AX53 that is disconnected?
  • What is the LED status, and what are error message?
  • Did the problem occur after you updated to the pre-release firmware?
  • Swap the physical locations of two satellite routers for comparison?
  • Remove the Archer AX73(the other satellite router) and check will the issue persist?

 

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#2
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Re:Ax 53 with prelease firmware 1.31 cause shutdown all network
2025-03-18 01:17:41 - last edited 2025-05-03 02:29:55

Hi@Hungngo,

We have released a Pre-release Firmware for Archer AX53/AX58 Supports EasyMesh in AP Mode, which should help with your problem.

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#3
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Re:Ax 53 with prelease firmware 1.31 cause shutdown all network
2025-05-03 02:18:00 - last edited 2025-05-03 02:23:00

  @Joseph-TP    The update 1.43 still cause corrupt the whole network only use easy mesh with ax53 wireless  can handle the problem , if i try to use ethernet backhaul after the problem occur when i try to access the wifi it will jump wifi continuously ( access wifi, not access wifi in range 1-2second)

 

 

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#4
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Re:Ax 53 with prelease firmware 1.31 cause shutdown all network
2025-05-03 02:41:43 - last edited 2025-05-03 02:43:54

When the issue occurs, does the entire network corrupt or disconnect, or is it just the Archer AX53 that is disconnected?
-Whole network disconnect wifi , only handle when unplug ethernetbackhaul from ax53 and 10minutes to reset the system

 

What is the LED status, and what are error message? -Main router got disconnect from ISP( yellow led)

 

Did the problem occur after you updated to the pre-release firmware? Yes , but it not occur when i update the firmware immediately , for example with firmware 1.31 it occur after few weeks , for 1.43 it occur after several days , so before it occur the problem the network still normal with detect ethernet backhaul

 

Swap the physical locations of two satellite routers for comparison? Already , use others wire cat8 to test near the main router

 

Remove the Archer AX73(the other satellite router) and check will the issue persist? Not yet , cause use wireless with ax53 still normal

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#5
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Re:Ax 53 with prelease firmware 1.31 cause shutdown all network
2025-05-06 09:17:53

Hi @Hungngo,

Thanks for your reply.

Currently, we haven't received the same feedback as yours. If you can remove the AX73 to test the Ethernet backhaul for AX53 only, please send me the test result.If you don’t want to do this, you can skip this step.

In addition, if wireless backhaul does not affect your use, you can continue to observe the running status of EasyMesh.

 

But if the issue persists, please help collect the system logs and backups of the router:

How to view and save System Log of TP-Link wireless router

How to create and restore from a backup file on your TP-Link Router

you can email support.forum@tp-link.com, attaching [Forum ID 759926] and details, and we will have a dedicated person to assist in analysis and follow-up.

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#6
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