Deco App and Internet disconnection
Hi,
Everytime I open the Deco app either straight away or within a minute my internet disconnects, both on android and ios. I have to unplug the main Deco for it to reconnect. Both App and Deco firware are up to date. Internet is fttp.
Any ideas?
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Ive used both the Android and Ios apps and both seem to be working well. Thanks for the speedy fix guys.
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@David-TP I'm still seeing the same issue with disconnect with the latest IOS app. Did you address the issue in app update 3.9.12? If so, it's not working for me at least.
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Thank you very much.
Most of the previous feedback has been fixed via the 3.9.12 upgrade. But I did notice there was negative feedback in APP Store today that mentioned the same thing about 3.9.12.
Could you please refer to this link to help me submit the Deco APP log?
By the way, did the disconnection of Deco start just after opening the Deco APP?
Would the main Deco turn red? and can it be fixed temporarily after unplugging/plugging the internet cable to the ISP modem?
Wait for your reply.
Best regards.
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Just to let you, the issue has returned for my deco X20.
Firmware Version:
1.2.5 Build 20240720 Rel. 66739
I've gone back to 3.8.158 app version and it's fine!
Do you know if the issue is still widespread?
thanks
Ryan
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Hi, Thanks for the update.
I do see some users reported back that after running 3.9.12 for a week or so, the disconnection issue when running the Deco APP repeated again.
While others still confirmed 3.9.12/3.9.23 helpful. So, I think some issues still haven't been located yet.
I'll keep monitoring the feedback here and update the community once there is any further improvement.
If you'd like to further cooperate with our engineers, please feel free to send an email to support.forum@tp-link.com (please add the forum ID#764214).
Best regards.
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@David-TP as mentioned on other Threads aswell I have this issue still.
3 X Deco x50 v1 (EU) / router mode. iOS App Version 3.9.50 Deco firmware 1.5.5.
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@David-TP This issue still exists. I just managed to spectacularly kill connectivity of my whole mesh while in a teleconference meeting. All LED's went red. It happened as soon as I opened the app. It does not happen all the time, but it still happens. I'm on an XE75Pro mesh. Deco app version 3.9.42.
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Thank you very much for the feedback.
Can I have the current firmware version of your Deco XE75 Pro?
What is the current internet connection type, Dynamic IP or PPPoE?
Could you please send an email to support.forum@tp-link.com with the following details:
- A copy of the web UI system log when Deco turned red.-Deco web interface login
- Deco APP log-How to submit Deco APP log
Wait for your reply.
Best regards.
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