BE550/BE9300 - Drops data connection on WIFI
Hi there,
Having upgraded to the Archer BE550/BE9300 Tri-Band Wi-Fi 7 Router, I find that I experience an unreasonable amount of buffering which my previous router didn't do.
Anyone having the same issue and potenially found a resolution?
What is experience i have -
1) During browsing on my laptop(s), via the various family iPhones connected, and using applications such as Facebook, Instragram, YouTube etc. the application(s) frequently pause loading and the spinning wheel appears for 20 to 30 seconds. Being on a high speed broadabnd connection with 800Mb download and 45Mbit upload, and not experienceing this on the previous routher I unsure what else to try from what I done below.
Devices this is experienced on, all has the latest OS updates, driver updates,
1) iPhone 12 Pro (Wi-Fi 6), iPhone 13 Pro (Wi-Fi 6) and iPhone 16 Pro (Wi-Fi 7).
2) Surface Pro 8 (Wi-Fi 6 AX201 160MHz 5GHz, Channel 64, 1729,1297Mbps)
3) Macbooks Air (Wi-Fi 6)
Devices not experiencing the issue,
1) Desktop + xbox, which is cabled (CAT6) into the router.
Things tried to resolve the issue,
1) Optimising Wi-Fi channels
2) Adding, removing OFDMA/MU-MIMO (this is normally enabled)
3) Different Wi-Fi Security methods with WPA2-PSK[AES]+WPA-PSK[TKIP], WPA3-Personal, WPA3-Personal+WPA2-PSK[AES] - (WPA3-Personal, is normally enabled)
4) TWT On/Off (this is normally disabled)
5) Guest Wi-FI Off (this is normally disabled)
6) 6GHz Off (this is normally disabled)
7) Various Channel bandwidth (normally enabled 2.4GHz (20MHz), 5GHz (20/40/80/160MHz)) 64 DFS.
8) Smart connect (Enabled)
8) MLO On/Off
9) Updating DNS(s) to 1.1.1.1, 8.8.8.8
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Hi Joseph,
Could this be hardware related? Similar to the other members reporting similar issues are all on the V1 version of the router - any chance this is resolved in the V2 hardware?
Cancel that :) someone just added the issue and using v2.
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I've been experiencing similar issues with this device—specifically, my Wi-Fi frequently drops connections on devices like my phone and work laptops. Oddly, my desktop (also on Wi-Fi) has remained stable. However, I suspect even wired connections are affected; while I haven’t caught it in the act, I'm receiving daily email alerts stating that my Synology NAS is unreachable.
These problems only began after switching to this device. The inconsistency and reliability issues are extremely frustrating, and I’ve now decided to revert to using my ISP-provided router. If the return window were still open, I would send this device back immediately. I still intend to pursue compensation and will be leaving a review reflecting my experience. Based on this thread, it's clear this is not an isolated issue and that it has persisted for some time without a proper fix.
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I think I have this issue as well but its hard to say which node I am connected to. I have the BE800 as the main and BE550 as a Mesh node. But which everone I am connected to I lose data even with full wifi signal.
On my iPhone 16 Pro I will be on tiktok and videos will pause and after like 15 second restart playing in its own. This is on the 6ghz band.
Both already using latest firmwares. Also I notice if I move from the BE800 to the BE550 on a wifi call, but call will go silent for 30 secs before it reconnects. Not sure if thats related or if thats just a problem with EasyMesh
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@Charlieh66 Let me know how you going to get compensation because I too want it I lost out on money due to return window passing, this piece of crap cost me money
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I notice that TP-Link have not even commented or offered any solutions or encouraged anyone to hold on because they are working on it.
That time is past. I want to return my product.
Do not buy this product.
There has been zero support.
We need compensation and want a process for the return of this equipment.
Disappointing that this product and the company has turned out to be fraudulant in their approach to products and support.
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Hi@marcelocosta ,
Welcome to our community.
Can I know what troubleshooting you did? Can you provide more details?
For example, did you try the suggestions I provided earlier? Please also provide details about your network topology, etc.
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Hi@bagmanden ,
Welcome back.
Could you please let me know how your router is currently running? Your case has been transferred to the engineer before. Have you taken the engineer's advice?
What is the latest situation now? Can you provide more details?
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Hi@Charlieh66 ,
Thank you for contacting our community.
What is the hardware and firmware version of your router? Please refer to How to find the hardware and firmware version of my TP-Link device.
Let me know if your network topology diagram is as follows:
Fiber box—BE550 )))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection )
From your description, it seems that some wireless devices are disconnected, and wired devices may be disconnected.
For wireless disconnection, we recommend:
- Change the wireless channel to another one. You may refer to Changing Channel and Channel Width on a TP-Link Router (new logo).
- Change channel to avoid interference. For 2.4GHz wireless client devices, adjust the 2.4GHz channel width to 20MHz; for 5 GHz wireless client devices, adjust the 5GHz channel width to 80MHz or 40MHz, etc.
For wired device disconnection, is only the NAS reporting disconnection? Are the connections of other wired devices stable? You can change DNS to 8.8.8.8 and 8.8.4.4. How to Change the DNS servers on the wireless router and DSL modem router (New UI)?
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Hello@Chirs ,
Thanks for contacting our community.
If your network topology diagram is as follows:
ISP modem—BE550)))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection )
If so, does the modem you mentioned in ‘TPG and NBN indicate that the service is working correctly and that the modem is the issue?’ Refer to the ISP modem. Or the Archer BE550?
We recommend changing to Google DNS because Google DNS (8.8.8.8 and 8.8.4.4) can improve network stability. This is a recommended step, not a conclusion that the ISP DNS is not working.
We apologize for the delayed response. The community is mainly for mutual discussion, and sometimes it may not be able to follow up on your feedback in time. If you need a faster response, we recommend that you contact local support.
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