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New Phone, Cannot manage my network On App

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New Phone, Cannot manage my network On App

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
New Phone, Cannot manage my network On App
New Phone, Cannot manage my network On App
2025-03-21 16:57:43 - last edited 2025-03-24 06:56:44

Hi,

I have a new phone, downloaded the Deco app.

I have signed under the same account as before and my Decos show but says cannot fresh so I cannot see what is connect to my Decos or manage them.

There is no Network name showing but I am connected to the Internet via the Deco...

 

How can I fix this without resetting the whole network amd setting up from scratch again?

 

Thanks 

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Re:New Phone, Cannot manage my network On App
2025-03-24 06:54:44 - last edited 2025-03-24 06:56:44

  @Mick191234 

Hi, Thanks for the feedback.

Can I have the model number of your Deco?

How about the current Deco APP version?- you can find it under "三" on the top left>APP settings>About.

 

"my Decos show but says cannot fresh"

--Can I have a screenshot of what you can see on the Deco APP now？

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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Re:New Phone, Cannot manage my network On App
2025-03-24 07:58:17

  @David-TP 

Thanks for response.

 

Decos are M4.

App version is 3.9.22

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Re:New Phone, Cannot manage my network On App
2025-03-25 02:29:28

  @Mick191234 

Hi, Thanks for the update.

Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

There were several feedbacks about 3.9.22 recently and I think there might be something wrong with this version.

Could you please install the 3.8.215 here to see whether it helps with the current issue:

https://community.tp-link.com/en/home/forum/topic/764214?replyId=1501168

 

Wait for the reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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