EX220V2 Access Control applies to Guest Network
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I have my EX220V2 access control configured with a whitelist, but whenever someone tries to connect to my guest network, the connection fails until I disable the access control or add the guest MAC (!!) to my whitelist.
The Guest Network should be non-restrictive by definition. Or, at least, it could be optional.
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EX220 is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. While our technical support team is adept at providing general guidance and suggestions for products with standard, generic firmware. However, due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.
We can certainly offer some troubleshooting tips that may help resolve your issue. Please consider the following:
- Change SSID of guest network for a try;
- Do not select 'Allow Guests to Access Each Other' button.
If the problem persists after trying these steps, we recommend contacting the technical support of your Service Provider who supplied the device, as they are best suited to provide the necessary assistance for your device.
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Thank you for your reply.
You can refer to BBA Router_User Guide and support info of EX220 for more details about the router. But if you need further help, you can contact local support.
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EX220 is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. While our technical support team is adept at providing general guidance and suggestions for products with standard, generic firmware. However, due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.
We can certainly offer some troubleshooting tips that may help resolve your issue. Please consider the following:
- Change SSID of guest network for a try;
- Do not select 'Allow Guests to Access Each Other' button.
If the problem persists after trying these steps, we recommend contacting the technical support of your Service Provider who supplied the device, as they are best suited to provide the necessary assistance for your device.
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Hi @Joseph-TP, thanks for your assistance!
I didn't get the router from my ISP, I bought from a store, and I didn't know it's a customized model 😅.
Is there an advanced configuration interface or remote administration interface (via SSH i.e.) I can customize by myself?
Thanks in advance!
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Thank you for your reply.
You can refer to BBA Router_User Guide and support info of EX220 for more details about the router. But if you need further help, you can contact local support.
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- Report Inappropriate Content
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