Ping fail - Problem with internet

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Ping fail - Problem with internet

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Ping fail - Problem with internet
Ping fail - Problem with internet
2015-02-22 18:52:44
Region : Belgium

Model : TD-W8960N

Hardware Version : V5

Firmware Version :

ISP : EDPnet


Hi,

We have had a problem with the internet since we got our new modem router. When only one computer is connected is usually works fine but when two computers are connected the internet doesn't work or is very poor. At the same time the connection says that there is "Internet access". It might work for a few minutes and then crash for several minutes, normally I have to try opening a web page several times.

I have checked the settings, updated the driver and asked my ISP for advice but they can't find any problem on their side. When resetting the router the internet works fine for a few minutes and checking the wireless diagnostics it is fine, when it crashes I see that:
Ping default gateway: FAIL Help
Ping primary Domain Name Server: FAIL Help
Does anyone know how to fix this problem? It is driving me crazy.

Thanks!
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Re:Ping fail - Problem with internet
2015-02-26 14:14:06
Upgrade the latest firmware if your W8960N is not running in latest version.
When connection drops, ADSL light is still solid on? How about status of Internet light?
Can you login its web interface and check if there is WAN IP address?
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