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BE9300 Tri-Band Wi-Fi 7 Router won't connect to HP Photosmart 5520 printer

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BE9300 Tri-Band Wi-Fi 7 Router won't connect to HP Photosmart 5520 printer

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BE9300 Tri-Band Wi-Fi 7 Router won't connect to HP Photosmart 5520 printer
BE9300 Tri-Band Wi-Fi 7 Router won't connect to HP Photosmart 5520 printer
2025-04-29 13:00:11 - last edited 2025-04-30 10:44:21
Model: Archer BE550  
Hardware Version: V1
Firmware Version: 1.1.2 Build 20250317 rel.18331(4555)

I just set up the Archer BE9300 as my new router to replace an Asus RT-AX86U.

 

After setting up the wifi (2.4 and 5 ghz), I have connected all my clients (even an older ASUS RT-AC68U in Media Bridge mode), but for some reason my HP Photosmart 5520 printer refuses to join the network.  I've reset the network settings on the printer to default and have tried joining both via directly selecting the wifi network from the printer wifi network list (so it can see that the network is there) and entering the password.  I've also tried connecting using the WPS button method (the pressing of which, triggers the printer's network connection attempt). 

 

In both cases it attemps to connect and then times out.  I've tried turning the printer on and off to no avail.

 

A bit of a letdown after everything else with the setup of the TP-Link router when so smoothly.

 

Any ideas?

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Re:BE9300 Tri-Band Wi-Fi 7 Router won't connect to HP Photosmart 5520 printer-Solution
2025-04-30 08:21:36 - last edited 2025-04-30 10:44:21

 

Melloj wrote

As an update, I believe the issue may be the router security on the 2.4/5.0ghz network.  The default security is WPA3-Personal + WPA2-PSK[AES].

As an experiment, I set the 2.4/5.0ghz network to "Open" and the printer was able to connect no problem.  Then when I changed the security back to the default and tried to connect again with the password, it failed to connect.

When I changed security to WPA2-PSK{AES}, it connected as well.

So it seems the problem is the printer cannot connect when the WPA3-Personal security is set.

Is it a big downgrade to stay on WPA2-PSK{AES} security?  At least until I eventually get a new printer?

 

@Melloj 

 

If that’s the case, it seems the HP Photosmart 5520 printer cannot recognize the WPA3 security of the network, which prevents it from connecting.

 

To utilize the stronger security method of mixed WPA3-Personal + WPA2-PSK[AES], I recommend connecting the HP printer to the IoT network and changing the security setting to WPA2-PSK[AES].

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:BE9300 Tri-Band Wi-Fi 7 Router won't connect to HP Photosmart 5520 printer
2025-04-29 13:18:43 - last edited 2025-04-29 13:19:37

As an update, I believe the issue may be the router security on the 2.4/5.0ghz network.  The default security is WPA3-Personal + WPA2-PSK[AES].

As an experiment, I set the 2.4/5.0ghz network to "Open" and the printer was able to connect no problem.  Then when I changed the security back to the default and tried to connect again with the password, it failed to connect.

When I changed security to WPA2-PSK{AES}, it connected as well.

So it seems the problem is the printer cannot connect when the WPA3-Personal security is set.

Is it a big downgrade to stay on WPA2-PSK{AES} security?  At least until I eventually get a new printer?

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Re:BE9300 Tri-Band Wi-Fi 7 Router won't connect to HP Photosmart 5520 printer-Solution
2025-04-30 08:21:36 - last edited 2025-04-30 10:44:21

 

Melloj wrote

As an update, I believe the issue may be the router security on the 2.4/5.0ghz network.  The default security is WPA3-Personal + WPA2-PSK[AES].

As an experiment, I set the 2.4/5.0ghz network to "Open" and the printer was able to connect no problem.  Then when I changed the security back to the default and tried to connect again with the password, it failed to connect.

When I changed security to WPA2-PSK{AES}, it connected as well.

So it seems the problem is the printer cannot connect when the WPA3-Personal security is set.

Is it a big downgrade to stay on WPA2-PSK{AES} security?  At least until I eventually get a new printer?

 

@Melloj 

 

If that’s the case, it seems the HP Photosmart 5520 printer cannot recognize the WPA3 security of the network, which prevents it from connecting.

 

To utilize the stronger security method of mixed WPA3-Personal + WPA2-PSK[AES], I recommend connecting the HP printer to the IoT network and changing the security setting to WPA2-PSK[AES].

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:BE9300 Tri-Band Wi-Fi 7 Router won't connect to HP Photosmart 5520 printer
2025-04-30 10:44:53

  @Kevin_Z Thanks for that suggestion.  Have done that now and it works.  Much appreciated.

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