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Deco XE75 Pro Android App - Can't change Settings or see network speeds

shaywood

2025-05-03 04:09:05 - last edited 2025-06-23 03:09:18

Posts: 36

Helpful: 8

Solutions: 0

Stories: 0

Registered: 2020-04-25

Deco XE75 Pro Android App - Can't change Settings or see network speeds

2025-05-03 04:09:05 - last edited 2025-06-23 03:09:18

Model: Deco XE75 Pro

Hardware Version: V2

Firmware Version: 1.2.14 build 20241233 Rel. 16551

Regarding Deco XE75 Pro mesh x3.

Hello, I've installed this system and it appears to work fine. However, I've noticed that while the android app (ver. 3.9.23) connects to the mesh devies and display all settings, I'm unable to change settings without rebooting. For example, the app displays all connected devices and current settings, but doesn't display the current network speed and doesn't allow me to change settings or reboot devices via the app. If I reboot, I get control again for a day or so. Ideas?

Shawn

1 Accepted Solution

David-TP

2025-06-20 10:30:54 - last edited 2025-06-23 03:09:18

Posts: 16027

Helpful: 2305

Solutions: 2271

Stories: 9

Registered: 2020-04-14

Re:Deco XE75 Pro Android App - Can't change Settings or see network speeds-Solution

2025-06-20 10:30:54 - last edited 2025-06-23 03:09:18

@shaywood

Hi, thanks a lot for your time and patience.

With the latest Deco Android App 3.9.76, would you still have the reported issue?

If yes, please feel free to help me submit the Deco App log:

How to submit Deco APP log

(If possible, please try to add a short video clip or some screenshots of the frozen App.)

Thank you very much.

Best regards.

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.

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2 Reply

David-TP

2025-06-20 10:30:54 - last edited 2025-06-23 03:09:18

Posts: 16027

Helpful: 2305

Solutions: 2271

Stories: 9

Registered: 2020-04-14

Re:Deco XE75 Pro Android App - Can't change Settings or see network speeds-Solution

2025-06-20 10:30:54 - last edited 2025-06-23 03:09:18

@shaywood

Hi, thanks a lot for your time and patience.

With the latest Deco Android App 3.9.76, would you still have the reported issue?

If yes, please feel free to help me submit the Deco App log:

How to submit Deco APP log

(If possible, please try to add a short video clip or some screenshots of the frozen App.)

Thank you very much.

Best regards.

Deco XE75 Pro Android App - Can't change Settings or see network speeds

Deco XE75 Pro Android App - Can't change Settings or see network speeds

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