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One Deco Unit Always Offline

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One Deco Unit Always Offline

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
One Deco Unit Always Offline
One Deco Unit Always Offline
2025-05-10 13:01:33 - last edited 2025-06-23 03:56:40
Model: Deco X20  
Hardware Version: V1
Firmware Version: 1.5.3 Build 20231226

Hi,

 

I have 3 Deco X20 Units, one always randomly switches off and stays off until I switch it on and off on the power plug or unplug and plug the power cable.

After restarting it stays on for a few minutes sometimes hours then it switches off again.

All firmware is up to date

I have done a couple factory resets.

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#1
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1 Accepted Solution
Re:One Deco Unit Always Offline-Solution
2025-05-12 07:48:54 - last edited 2025-06-23 03:56:40

  @ThabsMash 

Hi, you can try the firmware recovery here to see whether it made any difference:

How to use firmware recovery if the Deco become brick

If no improvement, it is very likely this unit might be broken and you might need to replace it.

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
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3 Reply
Re:One Deco Unit Always Offline
2025-05-12 07:03:54 - last edited 2025-05-12 07:47:05

  @ThabsMash 

Hi, have you tried to test this unit with the power plug from another Deco X20?

It is also recommended to change the wall power socket.

By the way, how long have you had the Deco X20?

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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#2
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Re:One Deco Unit Always Offline
2025-05-12 07:16:58

Hi  @David-TP 

 

Yes, I did swap the power plugs from another Deco X20 and I have no issues on the other Deco X20 unit.

I have had the Deco X20 since June 2020.

 

Thanks

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#3
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Re:One Deco Unit Always Offline-Solution
2025-05-12 07:48:54 - last edited 2025-06-23 03:56:40

  @ThabsMash 

Hi, you can try the firmware recovery here to see whether it made any difference:

How to use firmware recovery if the Deco become brick

If no improvement, it is very likely this unit might be broken and you might need to replace it.

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
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  0  
#4
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