Archer BE550 - Tether App lost data traffic usage for intraday after reboot

Archer BE550 - Tether App lost data traffic usage for intraday after reboot

Archer BE550 - Tether App lost data traffic usage for intraday after reboot
Archer BE550 - Tether App lost data traffic usage for intraday after reboot
2025-05-14 13:08:36 - last edited 2025-05-23 13:09:05
Model: Archer BE550  
Hardware Version: V1
Firmware Version: 1.1.2 Build 20250317 rel. 18331

Hi,

 

This week, I discovered a new small bug in the Archer BE550 v1 with the Tether app.

When you restart the router, the Tether app (v4.10.4 for Android and v4.10.39 Build 812 for iOS) no longer displays the data usage for the day before the restart. After reboot, the data usage will be displayed for the new traffic until the router reboots again during the day.

However, the problem doesn't occur overnight. If the reboot occurs, as in my case at 3:50 a.m., then only the data traffic disappears between midnight and 3:50 a.m.

 

Best regards

GrenSo

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#1
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4 Reply
Re:Archer BE550 - Tether App lost data traffic usage for intraday after reboot
2025-05-15 06:01:07

Hi@GrenSo,

Thank you for contacting our community.

 

Did you set a Reboot Schedule for the router at a specific time period? 

If you don't reboot the router, will the data usage from the previous day be retained?

Please take screenshots of the data usage interface (including before reboot and after reboot) and post them here.

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Re:Archer BE550 - Tether App lost data traffic usage for intraday after reboot
2025-05-15 07:51:05

  @Joseph-TP 

 

I reboot the BE550 every night at 3:50 a.m. All data traffic from the previous day until midnight is visible in the Tether app under data traffic usage. However, the data traffic from midnight to 3:50 a.m. is no longer visible after the reboot.

 

Even if, for example, I have data traffic between 9 a.m. and 11 a.m., which is displayed in the Tether app under data traffic usage, and I then reboot the router at 11 a.m., all the data traffic from before the reboot is gone for this day. However, if the router does not have to restart anything, the data traffic after the restart will be displayed correctly until the end of the day.

 

I can provide screenshots this afternoon or evening (GMT +1).

 

Best regards

GrenSo

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Re:Archer BE550 - Tether App lost data traffic usage for intraday after reboot
2025-05-16 07:24:45 - last edited 2025-05-16 09:13:31

  @Joseph-TP 

 

Unfortunately, I didn't manage to restart the router yesterday with the screenshots after and before. So, I'm only posting the corresponding screenshots from the Tether app today.

 

Data traffic usage in Tether App from today before I'm done reboot from the Archer BE550:

 

 

Data traffic usage in Tether App from today directly after I'm done reboot from the Archer BE550:

 

 

As you can see, the data traffic logged this morning, between 5 a.m. and 6 a.m., disappeared after the router was rebooted. The logged data traffic from the day before is unaffected.

Without knowing exactly how the firmware works, it seems that the logged data traffic is saved via a "write memory" at the end of the day, but apparently not when the router do a reboot.

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#4
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Re:Archer BE550 - Tether App lost data traffic usage for intraday after reboot
2025-05-16 08:55:04

Hi@GrenSo,

Thank you so much for your detailed reply.

We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

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