I have been using paid parental controls since April. During the free period, the network usage time of my children was displayed, but one day, when I looked at it, it was still showing 0m even when they were online.
The mesh network is composed of the main x50v1 in router mode, two x50v3, and six m9pluse, all with the latest firmware.
Restarting the main deco or restarting the entire mesh network did not fix the problem.
When I replaced the main with the x50v3 and applied HomeShield, the network connection time was displayed, but the usage time of each individual device was not displayed, probably because the firmware was older than the x50v1. (Also, when I made the x50v3 the main, it often showed that the decos other than the main were lost. In fact, they were connected.)
When I changed the x50v1 back to the main and applied HomeShield, the access time of the registered devices (iPhone, ps4, switch, PC) was displayed. This is the result of doing the same thing several times. I was happy, but when I restarted the network a few days later, it went back to 0m.
What is this phenomenon? Is there a way to stabilize it?