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5ghz not showing on mobile or laptop

5ghz not showing on mobile or laptop

5ghz not showing on mobile or laptop
5ghz not showing on mobile or laptop
2025-06-15 05:48:40 - last edited 2025-07-08 09:44:11
Model: Archer C6  
Hardware Version: V2
Firmware Version: 1.3.7 Build 20220613 rel.64828(4555)

hi there

5Ghz Network band is not showing on all Mobile device or laptop (5 mobile)

my mobile devices others neighbourhood router 5g band show but not mine......

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#1
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1 Accepted Solution
Re:5ghz not showing on mobile or laptop-Solution
2025-06-29 14:05:34 - last edited 2025-07-08 09:44:11

  @jamilahmed123 

 

Hi,

 

Please verify the "Channel" used for the 5 GHz band is a channel that has been approved for use by the regulator in your country.
If the 5  GHz "Channel" is currently set to "Auto", then also select an approved channel manually.

 

Some countries do not allow the use of channels 149 - 165, while a few other countries do not allow channels 36 - 48.
 

Recommended Solution
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#4
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Re:5ghz not showing on mobile or laptop
2025-06-16 06:58:15

Hi @jamilahmed123 ,

Welcome to our community.

 

With the Smart Connect feature enabled, the TP-Link router will combine the 2.4Ghz and 5Ghz Wi-Fi into one. To distinguish the 2.4G & 5G Wi-Fi, please log into the router's web interface, go to Advanced> Wireless> Wireless Settings to disable it, and set different Wi-Fi names. 
If you can see two WiFi names separately, but only can connect to 2.4Ghz or 5Ghz, please try the following steps:
1. Reboot router. ( Power off and power on again)
2. Change the channel and channel width of the abnormal frequency: Changing Channel and Channel Width on a TP-Link Router (new logo)
3. Hard reset the router and test further: How to reset TP-Link router to factory defaults

 

Best Regards.

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Re:5ghz not showing on mobile or laptop
2025-06-29 08:12:30
already disable smart connect option still can't find my 5g network
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#3
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Re:5ghz not showing on mobile or laptop-Solution
2025-06-29 14:05:34 - last edited 2025-07-08 09:44:11

  @jamilahmed123 

 

Hi,

 

Please verify the "Channel" used for the 5 GHz band is a channel that has been approved for use by the regulator in your country.
If the 5  GHz "Channel" is currently set to "Auto", then also select an approved channel manually.

 

Some countries do not allow the use of channels 149 - 165, while a few other countries do not allow channels 36 - 48.
 

Recommended Solution
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#4
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