Deco network transfer ownership: On the recipient Deco app never getting a bind option
Hi team, I’m trying to transfer ownership of my Deco network to a new owner. I’ve followed the steps as advised, but on the recipient’s Deco app, there’s no option to “bind” the network – nothing shows up.
We’ve double-checked the accounts and setup, but still no luck. Can someone from TP-Link support look into this? My email is the same as the one linked to this account.
Cheers!
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Hi, can I have the model number as well as the current firmware version of your Deco?
How about your Deco APP version?
Please make sure the Deco APP is up-to-date: IOS is 3.9.85 and Android is 3.9.76.
Best regards.
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@David-TP Both the iOS device (which is receiving the network) and the Android device (which is transferring it) are running the latest version of the Deco app. However, the iOS side still doesn’t show any option to bind or accept the network transfer.
Would you be able to check your system or backend logs to see if the transfer attempt is being registered at all? That might help identify whether it’s a UI issue or something deeper in the process.
Appreciate your help!
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Hi, thanks for the quick reply.
The operation log is saved in the Deco APP local data in the mobile phone storage. But if you can still see the Deco units under the original email ID, I think the transfer attempt hasn't been registered.
And the last similar feedback I've received was fixed by the firmware upgrade, so I think it might not be a UI issue.
Can you refer to this link to help me submit the Deco APP log:
By the way, could you please also attach a copy of the web UI system log: Deco web interface login
Thank you very much.
Best regards.
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@David-TP Unfortunately on the transferring Deco app the network is already gone, and I no longer have access to the device as we think it has been transferred away. It just on the receiving Deco app, we never get the bind request.
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Hi, thank you very much for your time and patience.
When I checked your TP-Link email ID, I can see there are Deco BE65 and Deco X20 under the current email ID. Do you plan to transfer any of them to another user ID?
By the way, do you still have Deco units around you?
- If yes, you can sign out the current ID, then disconnect/reconnect the mobile phone to the Deco WiFi and log into the original email ID again to see whether the Mesh network shows up again.
However, if the Deco has been sent away, resetting the Deco(by holding the bottom reset pin hole for 1s) might be a quick solution for the new user to regain management access of the Deco unit.
Wait for your reply.
Best regards.
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@David-TP Yes they're both latest as we just downloaded from AppStore and PlayStore, i.e. iOS is 3.9.85 and Android is 3.9.76
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Hi, thanks for the message.
I'd like to follow up on your case via email and escalate the case to the senior engineer for further assistance.
Please check whether you can receive the email.
Sorry for the inconvenience.
Best regards.
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