Devices not seen on app
I have a deco X10 and few older mesh units. They have been working fine for months, but now don't show the connected devices. It shows the network of deco units. It shows the internet. The devices are all connected and I can add more, but none show on the app. I have restarted the fibre router and restarted the main deco unit. I have uninstalled and reinstalled the app on two different phones, but no difference. Could you please help?
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Thank you!
And the good news! A new 1.2.1 official version has been released, and also fixed the reported issue here:
Deco X10_V1_1.2.1 Added VPN Kill Switch and Improved Overall Network Performance
Best regards.
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Hi, welcome to the community.
Can I have the firmware version of the Deco X10?
Please also refer to this link to help me submit the Deco APP log here:
If you are on the latest 1.2.0 version, I've left a message with a beta firmware, and could you please help me test whether it helps?
Wait for your reply.
Best regards.
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@David-TP I have the same issue. After my x10 updated to version 1.2.0 Build 20250306 Rel. 40376, I can't see my clients that are connected to my satellites and main on my app. It's somehow froze to it's last shown clients. Can someone help me on this? I have and X10 as main and E4R(Version 1.1.1 Build 20240104 Rel. 55043) as satellite.
Edit:
I'm reading the main thread on 1.2.0 update and saw a beta firmware update on the possible fix. Is there anyway to access and try it?
https://community.tp-link.com/en/home/forum/topic/810412?replyId=1565426
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Hi, thank you very much for the feedback.
You can find the beta firmware in the private message. Please let me know whether it works.
Best regards.
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@David-TP I've already replied to you but I will also reply on this thread. Issue is fixed using the beta firmware you sent to me. Thank you.
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Yes it is the 1.2.0 version.
I went back to my M4 setup and system works great reloaded X10 as main unit (and relinked 40 devices and again shows nothing connected even though they are.
How do I load the beta firmware?
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@David-TP I sent an email as directed above.
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Beta firmware worked thankyou.
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Thank you!
And the good news! A new 1.2.1 official version has been released, and also fixed the reported issue here:
Deco X10_V1_1.2.1 Added VPN Kill Switch and Improved Overall Network Performance
Best regards.
- Copy Link
- Report Inappropriate Content
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