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Archer D7 - USB printer controller not working with OS X El Captain

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Archer D7 - USB printer controller not working with OS X El Captain

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Archer D7 - USB printer controller not working with OS X El Captain
Archer D7 - USB printer controller not working with OS X El Captain
2015-09-18 13:50:28
Model :

Hardware Version : Not Clear

Firmware Version :

ISP :

Hi,


I recently updated my macbook pro to OS X El Captain GM Candidate, after which USB printer controller software is not working properly.
When u start the service, i get the following error: "Installation is incomplete! Please reinstall again."


It was working fine on Yosemite and i was able to print wirelessly before.


I have updated drivers on my Archer D7, have checked to see if Apple has released any new drivers for my printer. etc. but nothing seem to work.


Details of all software and hardware below:


Mac OS: OS X El Captain GM Candidate - Version 10.11 (15A282a)
ADSL 2+ Modem: Archer D7
Printer: HP Deskjet F2180
USB Printer Controller Version:1.13.1025


Steps i have taken to resolve the issue:


1. Reinstall USB printer controller version 1.13.1025.
2. Restart laptop and reinstall HP Drivers
3. Connect printer directly to laptop using USB cable, I was able to access all features of the printer and was able to print. So it does’t seem like a drivers issue.
4. Restart router and try again.


Nothing seems to be working.
Please let me know if where is anything else i need to do to resolve this issue?


Thanks,
Nihal
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#1
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67 Reply
Re:Archer D7 - USB printer controller not working with OS X El Captain
2015-09-20 18:04:26
Any Feedback on this?
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#2
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Same issue w/ Archer C5
2015-10-01 08:29:59
I just updated to El Capitan and I am experiencing the same issue with my Archer C5 AC1200. It appears to be a SW incompatibility with the USB Print Controller and El Capitan. I tried all the same debug steps before finding this forum.

Does Archer plan to put out a compatible SW package for this?

Router Info:










Firmware Version: 3.14.3 Build 150428 Rel.75843n
Hardware Version: Archer C5 v1 00000000




nihalvm wrote

Any Feedback on this?
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#3
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Same problem with AC7 V1
2015-10-01 09:02:30

nihalvm wrote

Model :

Hardware Version : Not Clear

Firmware Version :

ISP :

Hi,


I recently updated my macbook pro to OS X El Captain GM Candidate, after which USB printer controller software is not working properly.
When u start the service, i get the following error: "Installation is incomplete! Please reinstall again."


It was working fine on Yosemite and i was able to print wirelessly before.


I have updated drivers on my Archer D7, have checked to see if Apple has released any new drivers for my printer. etc. but nothing seem to work.


Details of all software and hardware below:


Mac OS: OS X El Captain GM Candidate - Version 10.11 (15A282a)
ADSL 2+ Modem: Archer D7
Printer: HP Deskjet F2180
USB Printer Controller Version:1.13.1025


Steps i have taken to resolve the issue:


1. Reinstall USB printer controller version 1.13.1025.
2. Restart laptop and reinstall HP Drivers
3. Connect printer directly to laptop using USB cable, I was able to access all features of the printer and was able to print. So it does’t seem like a drivers issue.
4. Restart router and try again.


Nothing seems to be working.
Please let me know if where is anything else i need to do to resolve this issue?


Thanks,
Nihal


I have the same problem with the AC7 V1.I got it with the previous OS X El Captain GM Candidate and now with the definitive software. Anyway it seems that the usb printer controller is the same for all routers and they didn't actualize it for the El Capitan version
Richard
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#4
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same problem
2015-10-01 19:10:02
I've the same problems wiyh I-mac still upgraded to "el capitan" and an Archer D9
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#5
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Re:Archer D7 - USB printer controller not working with OS X El Captain
2015-10-09 00:01:40
does anybody found a solution about it?
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#6
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Post a reply to the thread: Archer D7 - USB printer controller not working with OS X El Captain
2015-10-09 14:43:59
I have post a ticket to the support about this problem and they said that are now working to resolve it:
here you have it sorry it's in Spanish but anyway you can see that the ticket is open:



















































































































[TR] [TD][TABLE][TR][TD][TABLE][TR][TD="colspan: 2, align: left"]IP: 84.53.132.190Location: USDevice: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.101 Safari/537.36Nombre: E-mail: Por favor especifique el modelo del producto y el problema: ----------Soporte ES (Thu, 10/1/2015, 10:07:32 am Europe/Berlin)Hola, ¿en qué podemos ayudarte?Cliente (Thu, 10/1/2015, 10:07:32 am)Mande un correo el controlador de usb para ac7 como para todos no es compatible con osx 10.11Soporte ES (Thu, 10/1/2015, 10:08:21 am)¿Qué número de incidencia tiene su correo?Cliente (Thu, 10/1/2015, 10:09:20 am)Mande un correo a a soporte y me contestaron que tenia que entrar en el formulario pero no encuentro mi dispositivo en el formularioSoporte ES (Thu, 10/1/2015, 10:09:30 am)Indíquenos el modelo exacto del dispositivo y la versión de hardware y software que tiene.Soporte ES (Thu, 10/1/2015, 10:09:42 am)Indíquenos el modelo exacto del dispositivo y la versión de hardware y software que tiene.Cliente (Thu, 10/1/2015, 10:10:05 am)AC/ 1750 V1 y tiene la ultima actualisacionCliente (Thu, 10/1/2015, 10:10:22 am)AC7Soporte ES (Thu, 10/1/2015, 10:10:44 am)El modeloe s Archer...Cliente (Thu, 10/1/2015, 10:11:08 am)siCliente (Thu, 10/1/2015, 10:11:44 am)De toda forma entre en el forro y no me psa sol ami es a todos los que ayer han actualisado a osx 10.11Soporte ES (Thu, 10/1/2015, 10:12:46 am)Por favor, indíquenos el modelo para tratar de resolver mejor su incidenciaCliente (Thu, 10/1/2015, 10:13:38 am)AC1750 modelo C7Soporte ES (Thu, 10/1/2015, 10:13:43 am)Archer C7?Cliente (Thu, 10/1/2015, 10:13:49 am)SISoporte ES (Thu, 10/1/2015, 10:14:39 am)No necesita ningún software para configrarlo, por lo tanto puede configurarlo con cualquier sistema operativoCliente (Thu, 10/1/2015, 10:14:50 am)en las descargas el firmware es para osx 10.9 pero funcionaba con 10.10 ahora con 10.11 ya no funcionaCliente (Thu, 10/1/2015, 10:15:46 am)es el controlador usb Cliente (Thu, 10/1/2015, 10:15:52 am)TP-LINK_USB_Printer_Controller_Installer_MacSoporte ES (Thu, 10/1/2015, 10:16:32 am)Perdone, nos ha dicho que su modelo es el Archer C7. El Archer C7 es un routerSoporte ES (Thu, 10/1/2015, 10:17:37 am)Entonces su problema es que al utilidad para Mac del servidor de impresión del Archer C7 no es compatible con la nueva actualización de Yosemite, pero si con la anterior ¿verdad?Cliente (Thu, 10/1/2015, 10:18:32 am)Ya lo tiene claro y este problema no me afecta ami solo ya que he visto varios correos sobre este problema en el forroSoporte ES (Thu, 10/1/2015, 10:21:01 am)Vamos a consultar a la central la compatibilidad y una posible situación para su problemaSoporte ES (Thu, 10/1/2015, 10:21:10 am)Esto tardará unos días, le rogamos pacienciaSoporte ES (Thu, 10/1/2015, 10:21:21 am)Le contestaremos por email en la incidencia que tiene asignadaSoporte ES (Thu, 10/1/2015, 10:21:44 am)#14039#Cliente (Thu, 10/1/2015, 10:21:50 am)Por favor le adjunto mi correo [EMAIL="rstumpler@gmail.com"]rstumpler@gmail.com[/EMAIL] cuando este solucionado me informaSoporte ES (Thu, 10/1/2015, 10:21:59 am)Si, no se preocupeCliente (Thu, 10/1/2015, 10:22:08 am)ok GraciasSoporte ES (Thu, 10/1/2015, 10:22:09 am)Espero que no se demore mucho la contestaciónSoporte ES (Thu, 10/1/2015, 10:22:12 am)Muchas gracias por confiar en nosotros. Si tiene cualquier duda puede volver a contactar con nosotros.Puede valorar nuestra atención en la parte superior de este mismo chat.
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#7
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Re:Archer D7 - USB printer controller not working with OS X El Captain
2015-10-11 17:01:46
Thanks for the support ticket. Hope we have a new version soon.
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#8
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Re:Archer D7 - USB printer controller not working with OS X El Captain
2015-10-12 00:04:15
Does anyone know with the previous version if multifunction printer would work when plugged into the router USB port or is it just the printer that would work?
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#9
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Re:Archer D7 - USB printer controller not working with OS X El Captain
2015-10-13 22:23:34
I just receive this from tp-link : http://www.tp-link.com/en/faq-933.html
A lot of company have update their firmware for OSX Capitan but TP-Link didn't receive the new code from Apple!!!!
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#10
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Any progress?
2015-10-28 15:17:41
Hi, maybe you know, is there any progress? Maybe we can write to Apple? :)))
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#11
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