Archer AX55 internet drops periodically
Hi, I'm having stability issues with AX55 v1 where my internet drops periodically for 5-10 secs, usually hours apart. I have noticed the LAN light turning off for a few seconds when it happens. I've been pinging google.com while playing games (war thunder) and I get ping timeout when it happens, as well as package loss in the game. This has been occurring for at least a month. On rare occasions I get several internet drops consecutively e.g. internet drops -> back up for a few secs -> internet drops again -> back up ect.
I do not have this issue if I use my ISP's router (EX3300). I have only testet this over ethernet - not on WiFi.
I have set up AX55 with VLAN-tagging as required by my Danish ISP (https://www.hiper.dk/hjaelp/udstyr/vlan-tagging). I have two SSID: one for WiFi on 2.4 GHz and 5 GHz, and one for IoT.
What I have tried:
- Resetting the router
- Changing DNS to 8.8.8.8 and 8.8.4.4 instead of default 8.8.8.8 and 1.1.1.1.
- Using static IP (Internet Connection Type), does not work though - it will not connect to the internet at all.
Setup:
fiber cable -> Fiber router -> Router (AX55 or EX3300) -> PC (ethernet cable)
Below are the logs of two examples when it happens when pinging and router(AX55) logs.
Example 1)
Pinging:
27-06-2025 19:26:28 - Reply from 142.250.74.174: bytes=32 time=17ms TTL=116
27-06-2025 19:26:29 - Reply from 142.250.74.174: bytes=32 time=17ms TTL=116
27-06-2025 19:26:30 - Reply from 142.250.74.174: bytes=32 time=17ms TTL=116
27-06-2025 19:26:31 - General failure.
27-06-2025 19:26:32 - General failure.
27-06-2025 19:26:33 - General failure.
27-06-2025 19:26:34 - General failure.
27-06-2025 19:26:36 - Reply from 142.250.74.174: bytes=32 time=17ms TTL=116
27-06-2025 19:26:37 - Reply from 142.250.74.174: bytes=32 time=17ms TTL=116
27-06-2025 19:26:38 - Reply from 142.250.74.174: bytes=32 time=17ms TTL=116
Router(AX55) log:
2025-06-27 19:30:47 DHCPC INFO [16325] 1/2 lease passed, enter renewing state
2025-06-27 19:28:13 DHCPC INFO [16325] receive ack from server with ip 100.64.xxx.xxx, options(lease=300;subnet=255.252.0.0;serverid=10.0.50.26;router=100.64.0.1;dns=8.8.8.8 1.1.1.1;)
2025-06-27 19:28:13 DHCPC INFO [16325] send select request with options(cliid=01/78:xx:xx:xx:xx:xx:;)
2025-06-27 19:28:13 DHCPC INFO [16325] 1/2 lease passed, enter renewing state
2025-06-27 19:26:37 Led Controller INFO [1111] Start to run WAN1_ON
2025-06-27 19:26:37 Led Controller INFO [1111] Start to run WAN0_OFF
2025-06-27 19:26:37 Led Controller INFO [1111] Start to run LAN_ON
2025-06-27 19:26:35 Led Controller INFO [1111] Start to run WAN1_ON
2025-06-27 19:26:35 Led Controller INFO [1111] Start to run WAN0_OFF
2025-06-27 19:26:35 Led Controller INFO [1111] Start to run LAN_OFF
2025-06-27 19:25:39 DHCPC INFO [16325] receive ack from server with ip 100.64.xxx.xxx, options(lease=300;subnet=255.252.0.0;serverid=10.0.50.26;router=100.64.0.1;dns=8.8.8.8 1.1.1.1;)
2025-06-27 19:25:39 DHCPC INFO [16325] send select request with options(cliid=01/78:xx:xx:xx:xx:xx:;)
2025-06-27 19:25:39 DHCPC INFO [16325] 1/2 lease passed, enter renewing state
2025-06-27 19:23:04 DHCPC INFO [16325] receive ack from server with ip 100.64.xxx.xxx, options(lease=300;subnet=255.252.0.0;serverid=10.0.50.26;router=100.64.0.1;dns=8.8.8.8 1.1.1.1;)
Example 2)
Pinging:
28-06-2025 09:05:39 - Reply from 142.250.74.142: bytes=32 time=18ms TTL=116
28-06-2025 09:05:40 - Reply from 142.250.74.142: bytes=32 time=18ms TTL=116
28-06-2025 09:05:41 - Reply from 142.250.74.142: bytes=32 time=18ms TTL=116
28-06-2025 09:05:46 - Request timed out.
28-06-2025 09:05:47 - General failure.
28-06-2025 09:05:48 - General failure.
28-06-2025 09:05:49 - Reply from 142.250.74.142: bytes=32 time=18ms TTL=116
28-06-2025 09:05:50 - Reply from 142.250.74.142: bytes=32 time=18ms TTL=116
28-06-2025 09:05:51 - Reply from 142.250.74.142: bytes=32 time=18ms TTL=116
Router(AX55) log:
2025-06-28 09:09:37 DHCPC INFO [16486] 1/2 lease passed, enter renewing state
2025-06-28 09:07:03 DHCPC INFO [16486] receive ack from server with ip 100.64.xxx.xxx, options(lease=300;subnet=255.252.0.0;serverid=10.0.50.26;router=100.64.0.1;dns=8.8.8.8 1.1.1.1;)
2025-06-28 09:07:03 DHCPC INFO [16486] send select request with options(cliid=01/78:xx:xx:xx:xx:xx:;)
2025-06-28 09:07:03 DHCPC INFO [16486] 1/2 lease passed, enter renewing state
2025-06-28 09:05:49 Led Controller INFO [1111] Start to run WAN1_ON
2025-06-28 09:05:49 Led Controller INFO [1111] Start to run WAN0_OFF
2025-06-28 09:05:49 Led Controller INFO [1111] Start to run LAN_ON
2025-06-28 09:05:45 Led Controller INFO [1111] Start to run WAN1_ON
2025-06-28 09:05:45 Led Controller INFO [1111] Start to run WAN0_OFF
2025-06-28 09:05:45 Led Controller INFO [1111] Start to run LAN_OFF
2025-06-28 09:04:28 DHCPC INFO [16486] receive ack from server with ip 100.64.xxx.xxx, options(lease=300;subnet=255.252.0.0;serverid=10.0.50.26;router=100.64.0.1;dns=8.8.8.8 1.1.1.1;)
2025-06-28 09:04:28 DHCPC INFO [16486] send select request with options(cliid=01/78:xx:xx:xx:xx:xx:;)
2025-06-28 09:04:28 DHCPC INFO [16486] 1/2 lease passed, enter renewing state
2025-06-28 09:01:53 DHCPC INFO [16486] receive ack from server with ip 100.64.xxx.xxx, options(lease=300;subnet=255.252.0.0;serverid=10.0.50.26;router=100.64.0.1;dns=8.8.8.8 1.1.1.1;)
2025-06-28 09:01:53 DHCPC INFO [16486] send select request with options(cliid=01/78:xx:xx:xx:xx:xx:;)
2025-06-28 09:01:53 DHCPC INFO [16486] 1/2 lease passed, enter renewing state
