X50 - 5G keep rebboting
I have been using an X50 as part of my mesh system for a while. I use 5G as the broadband source.
The problem is it will restart itself at random intervals usually twice day sometimes 4 times a day.
I have tried another X50 and that does the same thing.
I monitor the X50 with a ping to its local address and can see it just drops out and restarts means the internet drop 2 or 4 time a day for about 2 minutes which is frustrating
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
TP link have responded and I am in commination with an engineer.
I will post results when I more information
Fingers crossed they will be able to fix the problem.
- Copy Link
- Report Inappropriate Content
Hi, can I have your SIM service provider?
The latest firmware for Deco X50-5G is 1.2.1. Could you please test the latest firmware here helps:
Deco X50-5G_V1_1.2.1 Official Now Available for Installation!
By the way, did the auto-reboot start recently?
Wait for your reply.
Best regards.
- Copy Link
- Report Inappropriate Content
This all started about 3 mouths ago
I have now changed the DNS to 8.8.8.8 and 8.8.4.4 and updated the firmware to 1.2.1
I will monitor activity and report
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
I have updated the firmware and it maybe a little better but it still reboots at least once a day.
I monitor the ping to its local address and it just stops ,for apparently no reason, I am pinging 8.8.8.8 as well at that is fine until the local address is lost so I don't think it anything on the WAN
- Copy Link
- Report Inappropriate Content
Hi, thank you very much for the update.
Have you noticed any LED changes during the restart, such as solid white/green>yellow>red, then back to solid white/green?
Did you use the original power adapter?
By the way, would there be any wired equipments that connected to the Ethernet ports on the Deco X50-5G?
At the same time, I'd like to follow up on your case via email and ask the senior engineer for more advice.
Please check whether you can receive my email later.
Wait for your reply.
Best regards.
- Copy Link
- Report Inappropriate Content
I have the same problem in Poland since more than one year when I bought X50-5G. It was reported on this forum by so many people and there is still no solution. I already lost hope.
Seems TP-Link don't know where the problem is. If it is still possible, I recommend you to return it and buy from different company. From 4/5G stability perspective X50-5G is a piece of junk.
- Copy Link
- Report Inappropriate Content
It is shame how does it work. I always liked TP-Link for their products stability. X50 as a normal router is working extremely stable. If you turn-OFF cellular module in X50-5G then it is also working extremely stable, many days without single restart. But this is not the purpose for buying X50-5G to run it without its main feature.
- Copy Link
- Report Inappropriate Content
TP link have responded and I am in commination with an engineer.
I will post results when I more information
Fingers crossed they will be able to fix the problem.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 265
Replies: 8
Voters 1
