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Weak signal between Deco Main and Satellite

Weak signal between Deco Main and Satellite

Weak signal between Deco Main and Satellite
Weak signal between Deco Main and Satellite
2025-07-16 12:20:28 - last edited 2025-08-06 09:06:47
Model: Deco X50  
Hardware Version:
Firmware Version:

Hi,

 

I have issues with my Deco X50 these 2 days. I have been using them for more than. 3 years with no problems but two days ago, the satellite unit just keep dropping lines. I did trouble shooting and realise that there's a very weak signal between the main and satellite unit. I have attempted to place them side by side but it does not improve. Currently none of my phone or laptop is able to connect to the satellite unit at home. I ha r also attempted to link my laptop to the satellite unit via ethernet cable. It can link but the speed is slow..

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#1
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1 Accepted Solution
Re:Weak signal between Deco Main and Satellite-Solution
2025-07-20 09:26:43 - last edited 2025-08-06 09:06:47

  @David-TP 

 

Sorry for the late reply. Getting frustrated to switch here and there and i am pretty sure its the hardware issue.. so i purchase a new deco x50 unit and link to my network.. it works perfect now.. full signal between my main unit and the new satellite unit..

 

Any idea where can i send the spoilt one for repair? I stay in SG.. lol..

Recommended Solution
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#5
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5 Reply
Re:Weak signal between Deco Main and Satellite
2025-07-17 03:43:43

  @Iambudgies 

Hi, can I have the firmware version of the Deco X50?

Have you tried to reset this unit and add it to the Deco App to see whether it helps?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:Weak signal between Deco Main and Satellite
2025-07-17 04:53:26

  @David-TP 

 

1.4.6 build

 

Already reset numerous time.. remove from the network and readies back.. still.showing weak signals.. no matter how close it is to the main unit

.

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#3
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Re:Weak signal between Deco Main and Satellite
2025-07-17 07:36:55

  @Iambudgies 

Thanks for the reply.

How about the Mesh Backhaul type on the satellite "Family Room" Deco? Would it be 2.4Ghz only?

If possible, it is suggested to refer to this link to set this unit as the main Deco to see whether the same issue continues:

How to replace the main Deco with another Deco

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#4
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Re:Weak signal between Deco Main and Satellite-Solution
2025-07-20 09:26:43 - last edited 2025-08-06 09:06:47

  @David-TP 

 

Sorry for the late reply. Getting frustrated to switch here and there and i am pretty sure its the hardware issue.. so i purchase a new deco x50 unit and link to my network.. it works perfect now.. full signal between my main unit and the new satellite unit..

 

Any idea where can i send the spoilt one for repair? I stay in SG.. lol..

Recommended Solution
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  1  
#5
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Re:Weak signal between Deco Main and Satellite
2025-07-21 03:35:09

  @Iambudgies 

Hi, thanks for the update. Sorry for the inconvenience.

You can refer to the details here to find a proper service center:

https://www.tp-link.com/sg/support/replacement-warranty/

Best regards.

 

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#6
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