@tda2806 

Are you facing the same issue as this?

If you have switched to a new product, it is best to readopt it. Or reboot the system after the adoption. 

  @tda2806 

tda2806 wrote

  @Clive_A I am unsure as to the underlying issue. I "forgot" the original router (605) I was replacing. I adopted the new router, using the workaround with logging into the management page of the unit in Standalone Mode and and manually setting SYSTEM> Controller Settings, Controller Inform URL, specifying the IP address of the controller to allow the adoption to take place. At this point I also set WAN/LAN3 to LAN mode with the presumption I could adjust it later once the unit had been adopted by the Omada controller software.

 

The unit was fully operational with the exception of  if a port was changed from LAN ro WAN the modfied port would not connect to the WAN side equipment and did not obtain an ip address etc.

 

I was able to negociate some addtional network down time and today I :-

a) Forgot the ER707-M2 from the site

b) Did a reset on the unit using the hardware reset switch, pressed for 5+ seconds with power cycle.

c) Entered a new user and password

d) Excuted the adoption failure workaround

e) Re-adopted the unit

 

I was then able to change the ports from WAN/LAN2 onwards between WAN and LAN operation without issue.

 

 

 

Do you still have the backup before you change the WAN/LAN port? 

The backup is when the issue exists. We need the original backup before we can locate the reason. 

If you'd follow this up, please reply back and I will notify you how to send the backup. 

  @tda2806 Same issue here, I can't get a WAN connection on the WAN 3-6 ports. I'm on 1.3.0 firmware from April.

  @insomniac 

insomniac wrote

  @tda2806 Same issue here, I can't get a WAN connection on the WAN 3-6 ports. I'm on 1.3.0 firmware from April.

There are two ways for you to go now.

1. Follow the instructions which is marked as the solution.

2. Provide a backup privately. We will require you to work with us in your problematic environment. A remote session may be needed.

This appears to be more of a problem when upgrading from an old controller or firmware, as the stored/synced config seems to be wrong on the router. We need more details and analysis before we can make a conclusion. 

  @Clive_A happy to provide a backup privately if it helps

  @insomniac Just a quick note, I didn't pursue this further as I didn't have a backup of the non working, refusing to change LAN to WAN and WAN to LAN configuration. Once I got a working configuration that was stable I have left it alone, the old saying "let sleeping dogs lie" came to mind.

  @insomniac 

insomniac wrote

  @Clive_A happy to provide a backup privately if it helps

Since the beginning of 2025, we no longer create email tickets for the user. To assist and figure it out efficiently, we recommend submitting a support ticket via email.

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