DVR hyper 8 not working
Certainly! Here is a concise summary you can copy and paste into the TP-Link Deco support community or send to their support team:
❗ Issue Summary:
After replacing my previous TP-Link router (archer 1600 gxv ) with a Deco XE75, my wired NYX Hyper8 DVR (Model: 20016-v1.4) is no longer viewable in the SuperLive Plus app, despite being detected on the local network and accessible via web browser.
🔧 Setup Details:
• DVR model: NYX HYPER8, HW v20016-v1.4
• Connected via Ethernet to the Deco XE75
• IP assigned via DHCP (IPv4, IPv6 disabled)
• DVR web interface reachable locally via browser (port 80)
• Ports used by DVR:
• HTTP: 80
• HTTPS: 443
• Server port: 6036
• RTSP: 554
• No cloud/p2p menu visible on DVR
• DVR was previously accessible externally and internally using same SuperLive Plus app and QR code when connected to an older TP-Link router.
✅ Tests & Results:
1. LAN Connectivity Confirmed
• DVR appears in Deco device list with valid IP
• Web access to DVR interface successful from local devices
2. App Connection Failure
• SuperLive Plus does not show live feeds (locally or externally)
• Cannot manually override port from 80 in SuperLive Plus
• Tried deleting and re-adding device via QR code and LAN Search — app detects device and port 6036, but no stream loads
3. NAT Port Forwarding Attempted
• Ports 80, 554, and 6036 forwarded manually in Deco app
• No change in internal or external app connection
4. Deco Features Checked
• No options for “HomeShield,” “Client Isolation,” or deep NAT rules in Deco app
• No visible logs or device-specific traffic monitoring in app
5. Rebooted Deco Router
• No effect
🆘 Help Needed:
• How to ensure port 6036 traffic is not being blocked internally by Deco?
• Is there any firewall or isolation mode on Deco that may interfere with LAN device streams?
• Any additional steps to expose DVR correctly for LAN and WAN streaming via apps like SuperLive?
