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Archer AX73 (AX5400) VPN client issue

sponch456789

2025-07-29 21:06:31 - last edited Tuesday

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Registered: 2025-07-29

Archer AX73 (AX5400) VPN client issue

2025-07-29 21:06:31 - last edited Tuesday

Tags: #VPN

Model: Archer AX73

Hardware Version: V2

Firmware Version: 1.1.2 Build 20250210 rel.53421(4555)

Hi i am facing same issue as in https://community.tp-link.com/en/home/forum/topic/609562 while connecting in vpn client on my AX54 router

VPN Account created in cyberghost service

openvpn.ovpn file check and adapted according https://www.tp-link.com/my/support/faq/3338/

uploaded with user credentials to AX5400 router - upload check ok

tryining to connect i am stuck on "connecting"

i have checked the the account via openvpn connect client on Win and was ablte to connect.

Could you please provide me info how did you solve the issue in https://community.tp-link.com/en/home/forum/topic/609562 or please for any hint how can i approch it.

BR
sponch456789

1 Accepted Solution

Joseph-TP

2025-07-30 06:56:05 - last edited Tuesday

Posts: 4903

Helpful: 301

Solutions: 1923

Stories: 0

Registered: 2024-06-22

Re:Archer AX73 (AX5400) VPN client issue-Solution

2025-07-30 06:56:05 - last edited Tuesday

Hello @sponch456789 ,

Thank you for contacting our community.

To help assist and streamline the identification of the behavior, we recommend sending an email to support.forum@tp-link.com with the following information:

Subject: [Forum Escalation][ID 835078] Archer AX73 OpenVPN client stuck in connecting

Forum Nickname:

Thread URL: https://community.tp-link.com/en/home/forum/topic/835078

Model&Version:

Description: [User Provided]

Any Other Relevant Information (Back up files, Logs, VPN Config Files. Don't post any of this information on the public): [User Provided]

Please help collect the system logs and backups files of the router:

How to view and save System Log of TP-Link wireless router

How to create and restore from a backup file on your TP-Link Router

Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot a cause.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.

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1 Reply

Joseph-TP

2025-07-30 06:56:05 - last edited Tuesday

Posts: 4903

Helpful: 301

Solutions: 1923

Stories: 0

Registered: 2024-06-22

Re:Archer AX73 (AX5400) VPN client issue-Solution

2025-07-30 06:56:05 - last edited Tuesday

Hello @sponch456789 ,

Thank you for contacting our community.

To help assist and streamline the identification of the behavior, we recommend sending an email to support.forum@tp-link.com with the following information:

Subject: [Forum Escalation][ID 835078] Archer AX73 OpenVPN client stuck in connecting

Forum Nickname:

Thread URL: https://community.tp-link.com/en/home/forum/topic/835078

Model&Version:

Description: [User Provided]

Any Other Relevant Information (Back up files, Logs, VPN Config Files. Don't post any of this information on the public): [User Provided]

Please help collect the system logs and backups files of the router:

How to view and save System Log of TP-Link wireless router

How to create and restore from a backup file on your TP-Link Router

Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot a cause.

Archer AX73 (AX5400) VPN client issue

Archer AX73 (AX5400) VPN client issue

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