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Archer AX73 (AX5400) VPN client issue

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Archer AX73 (AX5400) VPN client issue

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Archer AX73 (AX5400) VPN client issue
Archer AX73 (AX5400) VPN client issue
2025-07-29 21:06:31 - last edited 2025-12-09 08:32:13
Tags: #VPN
Model: Archer AX73  
Hardware Version: V2
Firmware Version: 1.1.2 Build 20250210 rel.53421(4555)

Hi i am facing same issue as in https://community.tp-link.com/en/home/forum/topic/609562 while connecting in vpn client on my AX54 router

 

VPN Account created in cyberghost service

 

openvpn.ovpn file check and adapted according  https://www.tp-link.com/my/support/faq/3338/ 

uploaded with user credentials to AX5400 router - upload check ok

 

tryining to connect i am stuck on "connecting"

 

i have checked the the account via openvpn connect client on Win and was ablte to connect.

 

Could you please provide me info how did you solve the issue in https://community.tp-link.com/en/home/forum/topic/609562 or please for any hint how can i approch it.
 

BR
sponch456789

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#1
1 Accepted Solution
Re:Archer AX73 (AX5400) VPN client issue-Solution
2025-07-30 06:56:05 - last edited 2025-12-09 08:32:13

Hello @sponch456789 ,

Thank you for contacting our community.

 

To help assist and streamline the identification of the behavior, we recommend sending an email to support.forum@tp-link.com with the following information:

Subject: [Forum Escalation][ID 835078] Archer AX73 OpenVPN client stuck in connecting

Forum Nickname: 

Thread URL:  https://community.tp-link.com/en/home/forum/topic/835078

Model&Version: 

Description: [User Provided]

Any Other Relevant Information (Back up files, Logs, VPN Config Files. Don't post any of this information on the public): [User Provided]

Please help collect the system logs and backups files of the router:

How to view and save System Log of TP-Link wireless router

How to create and restore from a backup file on your TP-Link Router

Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot a cause.

Welcome to Community！ Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
0
0
#2
1 Reply
Re:Archer AX73 (AX5400) VPN client issue-Solution
2025-07-30 06:56:05 - last edited 2025-12-09 08:32:13

Hello @sponch456789 ,

Thank you for contacting our community.

 

To help assist and streamline the identification of the behavior, we recommend sending an email to support.forum@tp-link.com with the following information:

Subject: [Forum Escalation][ID 835078] Archer AX73 OpenVPN client stuck in connecting

Forum Nickname: 

Thread URL:  https://community.tp-link.com/en/home/forum/topic/835078

Model&Version: 

Description: [User Provided]

Any Other Relevant Information (Back up files, Logs, VPN Config Files. Don't post any of this information on the public): [User Provided]

Please help collect the system logs and backups files of the router:

How to view and save System Log of TP-Link wireless router

How to create and restore from a backup file on your TP-Link Router

Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot a cause.

Welcome to Community！ Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
0
0
#2

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