Impossible de connecter les 3 déco en ethernet
Hello,
Comme vous pouvez le voir j ai mis 2 deco x50 sur un switch ( voir schéma) et je ne comprends pas pourquoi mais seulement un des deco satellite apparaît en ethernet, bien qu il soit branché l autre ne passe qu en wifi (voir le screen de l appli)
Savez vous pourquoi?
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Thanks for the quick reply.
Could you please also help me submit the Deco APP here：
I'll follow up on your case via email to ask the senior engineer for further assistance.
Best regards.
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Hi, welcome to the community.
Can I have the firmware version of your Deco X50?
How about the model number of the network switch?
Please also try to replace the new Ethernet cable to connect Deco "Quarto Miguel" to another Ethernet port on the switch.
---Did the Ethernet cables run directly from the switch or from the reserved Ethernet wall jackets?
Wait for your reply.
Best regards.
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Thanks for the update.
Did you also run the following test? Would it make any difference?
"Please try to replace the new Ethernet cable to connect Deco "Quarto Miguel" to another Ethernet port on the switch.
---Did the Ethernet cables run directly from the switch or from the reserved Ethernet wall jackets?"
If possible, it is also recommended to change the location of the two satellite Deco X50s to see whether the Ethernet Backhaul failure always follows "Quarto Miguel" Deco.
Wait for your reply.
Best regards.
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for the first question:
yes I tried in other Ethernet port, still KO
2nd question:
Deco is connected to Ethernet wall jacket and not directly to the switch
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Hi, have you also tried to swap the location of the two satellite Deco X50s units? Would the "Quarto Miguel" Deco always fail to use the Ethernet Backhaul, or would it work well in another location?
(The satellite units work the same, and after swapping the location, they are just plug-and-play)
Most of the Ethernet Backhaul failures are due to the poor Ethernet structures, especially when there are buried Ethernet cables inside the wall.
By the way, how long have you had the Deco? Did the issue start recently?
Wait for your reply.
Best regards.
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I bought the deco last week, it my first installation
but something very strange:
if I remove "quarto Miguel" and reset it, add it again he will appear on Ethernet and "anexo" will switch on WiFi...
look like I can't have 3 deco at the same time on Ethernet
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Thanks for the quick reply.
Could you please also help me submit the Deco APP here：
I'll follow up on your case via email to ask the senior engineer for further assistance.
Best regards.
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hello done.
I did it with and other TP-link account.
if you need please contact me by email and I will tell you the account
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Thank you!
Please leave me a message with your email ID as well as the ticket ID of the APP feedback.
Best regards.
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