XE75 Port 1 unstable/error

XE75 Port 1 unstable/error

XE75 Port 1 unstable/error
XE75 Port 1 unstable/error
3 weeks ago - last edited a week ago
Model: Deco XE75  
Hardware Version: V1
Firmware Version: 1.4.3

Bought XE75 in November 2023 and it has worked great - until now.

Last week the LED started to turn solid red all of a sudden.

We contacted the ISP but the were no problems there.

We changed the cable but that didnt change anything.

I google it and found a post saying something about problems with port 1.

I switched the cable to port 2 - and then there are no problems.

After a while I switced it back to port 1.

And it works for 1-2-5-6 hours.. and then solid red LED again.

Switch to port 2 and it works again.

Have switched back and forth a number of times - every time when in port 1 it ends with solid red LED. Sometimes immediately, sometimes after 6 hours.

I can read online that many have this problem. Especially with V1.

I have V1. Firmware 1.4.3.

What should I do?
It is annoying x 1000 to be without my internet if seller needs 2 weeks (at least) to check it

 

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#1
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1 Accepted Solution
Re:XE75 Port 1 unstable/error-Solution
3 weeks ago - last edited a week ago

  @ThomasKramer 

Hi, thank you very much for the feedback.

I think you might need to contact the local technical support for warranty service:

https://www.tp-link.com/nordic/support/replacement-warranty/

You could also check with the local support team whether they can exchange the hardware, such as the Deco XE75_V2, for your case.

Best regards.

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Re:XE75 Port 1 unstable/error
3 weeks ago

  @ThomasKramer 

 

There "might" be a firmware update that addresses this but since I cant see the region your in going to tag one of the tp-link staff who can see this info. 

 

@David-TP 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:XE75 Port 1 unstable/error-Solution
3 weeks ago - last edited a week ago

  @ThomasKramer 

Hi, thank you very much for the feedback.

I think you might need to contact the local technical support for warranty service:

https://www.tp-link.com/nordic/support/replacement-warranty/

You could also check with the local support team whether they can exchange the hardware, such as the Deco XE75_V2, for your case.

Best regards.

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#3
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