XX530v is capped at 50Mb download in a 500Mb plan
I installed this device in my house, put fiber directly on it, it registered without issues.
But I noticed a odd issue:
Any download is always capped at 50Mb/s (my plan is 500Mb/s for both downloads and uploads), but UPLOADS happen at full speed (500Mb/s).
I tried some troubleshooting but nothing seems to work!
If I return to the old ONU I was using, it downloads at full 500Mb/s (ONU in bridge mode and XX530v connecting via PPPoE).
As soon as I return the fiber cable to XX530v, the problem happens again.
I suspect it might have to do with firmware (I've updated it to latest firmware), but the problem is I can't find the original firmware that came with it (Firmware Version:0.4.0 3.0.0 v6096.0 Build 240426 Rel.38762n).
ISP told me this router is compatilble, and they advised me to contact TP LINK, which I'm doing, because it might be a software fault on device's side.
Local TP Link support couldn't help me. They just say the same old stuff like "this router is targeted to ISP, so ISP has to help you... etc etc etc".
It seems this is a secret device only ISPs have access.
I mean, come ou guys! This router is sold in many places, and we currently can buy it from stores and install it ourselves.
TP LINK has to support this device because it's sold to end users!
My network already directed me to contact Tp Link, so I demand a solution!
And my ISP is very open, you only need the right GPON SERIAL to connect. Pratically any device can be used in their network as long as the GPON SN is right.
I even tried another ONU (different from the original) and no problem with it as well.
There was even a similar topic in this forums with the EXACT SAME PROBLEM.
GPON XX530v V1 - Download speed limited to less than 50MB
Can anyone escalate it to engineers?
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Thank you for your active participation in the discussion and extensive testing. This has been very valuable to us all.
For more analysis, I've forwarded your case to the TP-Link support engineers, who will contact you using your registered email address later. Please keep an eye on your email inbox for follow-up.
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Hello @grad1e
Could I know why the ISP insists on using Mac Clone? Why can't you directly use the TP-Link WAN MAC?
We would also like to know whether the ISP has given you a clear and detailed response. This is also very important to us.
Best Regards.
grad1e wrote
I am having the same issue. My ISP needs the MAC to be cloned in order to even connect. If I use the TP Link's MAC, it wont' connect. I even asked my ISP to release the MAC address. But they are not doing it.
In this case, what can we do?
ISP: Keralavision, India
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grad1e wrote
@Yash_Kanawjia lets hope they fix the firmware, ASAP.
I haven't heard from them since Monday. I'll post any updates as soon as they get back to me.
Hehe, no. Eventhough we both have the same devices, the ISPs are different. And IDK hindi 🤣
Oh LOL, I was so surprised at that moment, but oh well
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@Yash_Kanawjia lets hope they fix the firmware, ASAP.
Also you're not the guy from the YouTube channel Geeky Twins, right? I mean, I was amazed when I read you had the VSOL 2802RH, HSGQ SFP XPON ONU on hand. He has the same ones and uploaded videos about it. Plus, you already have the XX530v like him, so three coincidences in a row left me stunned! 😂
Hehe, no. Eventhough we both have the same devices, the ISPs are different. And IDK hindi 🤣
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@grad1e That would be great! This would surely rule out any throttling done by the ISP and put all focus on the XX530v's faulty firmware. You may do the testing at your leisure, I don't think there's any reason to rush getting the results from the other ONT/ONUs as I believe the evidence we have collected up till now should be plenty for them to take it as a router-related issue, if they don't remain ignorant and actually listen.
Just talked to the engineer 15 mins ago, I told him verbally what we discovered and he said 'so throttling is when MAC Cloning is enabled. Okay, I'll check from my side' (translated from Hindi). Also forwarded him the Report made and screen recording of me doing PPPoE + MAC Cloning from Windows and getting full speeds in speed tests.
Will update you once he gets back to me. I hope they don't brush it off and call back to give updates on the issue.
Also you're not the guy from the YouTube channel Geeky Twins, right? I mean, I was amazed when I read you had the VSOL 2802RH, HSGQ SFP XPON ONU on hand. He has the same ones and uploaded videos about it. Plus, you already have the XX530v like him, so three coincidences in a row left me stunned! 😂
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@Yash_Kanawjia I have the VSOL 2802RH, HSGQ SFP XPON ONU, Archer C64 and Archer C6. I can use that to verify that the firmware of XX530 is surely the cause. But i might need a few days to test it out since I am currently at a different place right now
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@alb3530 @grad1e @shu006
I have complied a formal report that I'll be forwarding to TP-Link. I hope you all don't have any objections as I have mentioned you all as contributors and quoted your messages
Attaching it below-
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@grad1e Hey, that's some valuable information you gathered right there. Thanks!
I also ran some tests of my own to rule out that its my ISP that is throttling the speeds due to it detecting 3rd party device on network. What I found out makes it more evident that its something with the firmware.
What I did-
- Put the XX530v in Bridge Mode and disabled the PPPoE interface on the router.
- Cloned the MAC address of the ISP provided ONT onto the Ethernet adapter of my computer. This is the same MAC that I'm cloning on the XX530v as well.
- Setup a PPPoE Dial Up profile on the computer and connected to it. Authentication was successful and I had internet.
- Ran the same 3 speed tests as the ones ran by the TP-Link Engineer so he when I tell him he at least he believes.
- In all the speed tests I got my full designated speeds of 100 Mbps Up/Down.
This hardens the fact that the firmware is faulty.
Tomorrow I'll contact the engineer again and inform of all the findings we have gathered.
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