Deco BE65 always off line in Google Home App
My satellite mesh BE65 (Main BE65 plus a satellite BE65) always says its off line in my Google Home App. I have tried numerous network reboots and removing/ unlinking/ relinking TP-Link and re adding to Google Home.
Any ideas or suggestions.
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Hi, nice to see you again.
How about the device status on the Deco APP? Is it solid green and always online?
The main Deco is correctly online in Google Home, right？
By the way, I noticed you had updated to 1.2.0. Did the issue start after 1.2.0?
Wait for your reply.
Best regards.
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Thanks.
I can see the secondary BE65 in the Deco app and I can see the main BE65 always as "online" in Google Home.
I cannot be sure about this issue of the secondary BE65 always appearing as offline in Google Home only since Firmware 1.2 for the BE65... it might have been the case before FW 1.2 but I can't clearly remember.
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Thank you very much for the update.
In this way, I'd like to follow up on your case via email and ask the senior engineer for more advice.
Please check whether you have received my email.
Best regards.
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